Customer Success Manager (m/f/d)

Dataguard; München; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Personal training budget

Autonomy in work

Job summary

A tech security company in Munich is seeking a Customer Success Manager to engage with medium-sized business customers, ensuring they fully utilize the product. Responsibilities include building long-term relationships, conducting demos, and driving customer satisfaction. Ideal candidates are proactive with excellent communication skills, and must be fluent in both German and English. This role offers flexible work arrangements and opportunities for professional growth within a purpose-driven environment.

Qualifications

• Passion for product demos and meetings.
• Interest in compliance & security; training will be provided.
• Experience with software products and their development is a plus.
• Enthusiasm for a dynamic, fast-paced environment.

Responsibilities

• Manage a portfolio of medium-sized business customers.
• Build strong, long-term relationships and conduct product demos.
• Understand customers' priorities and help achieve their goals.
• Drive customer expansion and retention.
• Analyze customer behavior and determine actions for success.
• Collaborate with other teams for a seamless experience.

Skills

Strong communication skills

Fluent German (C2)

Fluent English

Proactive work style

Team spirit

Excellent prioritization skills

Job description

YOUR JOB

Are you ready to excite customers and create real value? Do you love building close relationships and ensuring that customers make the most of our product's full potential? Do you want to promote long-term satisfaction and success? Then join the team and make a difference!

WE PROTECT THE PEOPLE BEHIND THE DATA

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With around 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING

• You manage your own portfolio of medium-sized business customers and ensure they fully leverage the value of our solution
• You build strong, long-term relationships, conduct product demos, and support customers in using our product optimally
• You work closely with decision-makers or company founders, understand their priorities, and take proactive action to help them achieve their goals
• You steer customers through the lifecycle and drive expansion and retention in your portfolio
• You identify challenges early, lead solution-oriented discussions, and ensure long-term customer satisfaction
• You analyze customer behavior and derive concrete actions to maximize their success with our solution
• You foster engagement with and among customers, collect valuable success stories, and share best practices
• You collaborate closely with teams such as Marketing, Sales, Product Development, and Tech Support to ensure a seamless customer experience

WHAT YOU'LL GET IN RETURN

• The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world.
• Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs.
• Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.
• Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget.
• Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward.

THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD

• Strong communication skills with a passion for product demos and meetings
• Proactive, independent work style with a strong team spirit and excellent prioritization skills
• Interest in compliance & security – we’ll teach you everything you need to know
• Experience with software products and their development is a plus
• Enthusiasm for a dynamic, fast-paced environment with continuous growth and development
• Fluent German (C2) and English skills, both written and spoken, are required

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!