Customer Success Manager (m/f/d)

DataGuard; München; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Personal development budget of €1,500

High degree of autonomy

Dynamic work environment

Zusammenfassung

A security and compliance technology firm is looking for a Customer Success Manager in Munich and Berlin. The role involves managing customer relations, conducting product demonstrations, and ensuring clients maximize their use of the product. The ideal candidate should possess strong communication skills and a proactive work style, with fluency in German and English. This position offers a hybrid work model with flexible hours and growth opportunities in a rapidly expanding company focused on innovation and customer satisfaction.

Qualifikationen

• Experience with software products and their development is a plus.
• Enthusiasm for a dynamic, fast-paced environment with continuous growth.

Aufgaben

• Manage a portfolio of medium-sized business customers and ensure they leverage the value of our solutions.
• Build strong, long-term relationships and conduct product demos.
• Analyze customer behavior and derive actions to maximize their success.

Kenntnisse

Strong communication skills

Proactive work style

Interest in compliance & security

Fluent in German (C2)

Fluent in English

Jobbeschreibung

Back to overview

Customer Success Manager (m/f/d)

Munich & Berlin • Customer Success • Hybrid • FullTime

YOUR JOB

Are you ready to excite customers and create real value? Do you love building close relationships and ensuring that customers make the most of our product's full potential? Do you want to promote long‑term satisfaction and success? Then join the team and make a difference!

We protect the people behind the data

We are a fast‑growing security and compliance tech company with a clear purpose: we protect the people behind the data. With around 200 team members worldwide and offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI‑powered automation, self‑serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber‑attacks.

WHAT YOU'LL BE DOING

• You manage your own portfolio of medium‑sized business customers and ensure they fully leverage the value of our solution
• You build strong, long‑term relationships, conduct product demos, and support customers in using our product optimally
• You work closely with decision‑makers or company founders, understand their priorities, and take proactive action to help them achieve their goals
• You steer customers through the lifecycle and drive expansion and retention in your portfolio
• You identify challenges early, lead solution‑oriented discussions, and ensure long‑term customer satisfaction
• You analyze customer behavior and derive concrete actions to maximize their success with our solution
• You foster engagement with and among customers, collect valuable success stories, and share best practices
• You collaborate closely with teams such as Marketing, Sales, Product Development, and Tech Support to ensure a seamless customer experience

WHAT YOU'LL GET IN RETURN

• The freedom, trust, and tools to do what you love and make an impact in a purpose‑driven company, committed to doing genuine good in the digital world.
• Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs.
• Join a secure, future‑focused role in a dynamic scale‑up positioned to make a major impact in the rapidly expanding Security & Compliance market.
• Grow along expert or leadership paths with support from employee accelerator programs, bi‑annual feedback cycles, and a personal training budget.
• Work in an environment that values autonomy, rapid decision‑making, a flat hierarchy, and collaborative, eye‑level communication to keep things moving forward.

THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD

• Strong communication skills with a passion for product demos and meetings
• Proactive, independent work style with a strong team spirit and excellent prioritization skills
• Interest in compliance & security – we’ll teach you everything you need to know
• Experience with software products and their development is a plus
• Enthusiasm for a dynamic, fast‑paced environment with continuous growth and development
• Fluent German (C2) and English skills, both written and spoken, are required

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!

#LI‑DNI

Let’s get things started
The hiring process

Our hiring process is a two‑way journey. While we learn about your experience, strengths, and ambitions, you’ll also get to know who we are, what drives us, how we work, and the impact we aim to make. From your first interaction, we want you to feel what it means to care deeply, build bridges across ideas and backgrounds, create trust through action, and conquer peaks as a team.

Application

Send us your application.

Interview

Step into the conversation.

Meet the team

Next up, it’s time for you to impress the team.

Founder talk

Meet one of our founders.

Questions? Check out our FAQs

Our headquarters are located in the heart of Munich, close to Stiglmaierplatz. We have additional offices in London, Berlin, Stockholm, and Vienna.

Yes, we help team members from abroad with all aspects of their move to Germany. For team members from abroad, we work with a relocation service that specializes in handling the immigration process quickly and conveniently for everyone involved.

From day one, we’re dedicated to setting you up for success, with purpose and heart. You’ll be paired with a dedicated buddy who ensures you feel not just welcomed, but truly supported every step of the way. Our onboarding starts with an immersive introduction to our business model, structure, and unique culture—alongside a cohort of new joiners who’ll become part of your first bridge‑building network.

Once settled, you’ll dive deeper into your team‑specific onboarding, exploring the tools, expectations, and goals that will define your role. Through regular check‑ins with your buddy, manager, and People Partner, you’ll stay connected, aligned, and empowered to deliver results early on.

Absolutely. At DataGuard, we’re a hybrid‑first company that values trust, ownership, and outcomes over rigid schedules. Our DataGuard Flex Policy gives you the autonomy to split your time between remote and on‑site work, empowering you to focus where you work best, while still making room for the in‑person moments that spark creativity, build bridges, and strengthen our shared mission.

Yes! Along with our core fundamental values, we cover all areas, including mobility, family care, fitness and wellbeing, relocation, and remote work support. Check out the full overview of our benefits here.

And to emphasize the focus on your personal development, each full‑time employee is granted a yearly personal development budget of 1,500.00 EUR/GBP to fuel their growth.

We aim to move from first conversation to offer within two to three weeks—because we respect your time and energy. But we also know that no two journeys are the same, so we stay flexible where it counts. For us, hiring is more than just filling a role; it’s about building trust, embracing differences, and finding people who are as excited about shaping the future as we are. Throughout the process, you’ll have space to ask questions, connect with our team, and get a real feel for our culture and how we work. Find out more here.

We offer two tailored career paths: the Leadership Track for those aspiring to coach and inspire others, and the Expert Track for those looking to deepen their craft and make high‑impact contributions as individual contributors.

You’ll have access to a dedicated personal development budget of EUR/GBP 1,500.00 net, biannual performance reviews, and clear development plans to help you level up with confidence. For those stepping into the next stage of their journey, our 12‑month “level‑up” program offers intensive coaching, workshops, and training to help you grow faster, with real support and direction.

How can we help?
Contact us

Magdalena Roas

Director Talent

Sofia Knauer

Talent Acquisition Manager

Julia Schmidt

Sr. Talent Acquisition Manager

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