Store Supervisor

7 For All Mankind; Frankfurt; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Wellness initiatives

Generous colleague discount

Bonus scheme based on performance

Job summary

7 For All Mankind in Frankfurt is looking for a dedicated Store Supervisor to lead our sales team and ensure exceptional customer experiences. In this role, you will supervise sales associates, maintain high standards on the sales floor, and drive the achievement of KPI targets through real-time coaching.

The ideal candidate will possess strong leadership skills, a thorough understanding of retail operations, and a commitment to creating a safe and engaging shopping environment for our customers.

Qualifications

• Experience in supervising and coaching sales associates.
• Strong knowledge of company policies and operational procedures.
• Ability to maintain high customer service standards.

Responsibilities

• Supervise and motivate the sales team on the floor.
• Manage the retail staff including cashiers.
• Ensure adherence to health and safety standards.

Skills

Customer service excellence

Team motivation

Cash register operation

Knowledge of stock management

Job description

The Store Supervisor offers a daily floor supervision of sales team while ensuring great customer experiences and thereby driving KPI’s targets attainment and providing real-time performance coaching to drive the overall experience.

The position will require you to be accountable for maintaining the highest standards on the sales floor and ensure the Brand and its products are portrayed at the highest standard.

PRIMARY ACCOUNTABILITIES

• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the sales floor to every client; act as a “quality control” supervisor of every interaction with a customer.
• While ensuring a high level of customer service, the sales supervisor will encourage, coach and motivate the sales team to achieve their daily KPI’s
• Manage retail staff, including cashiers and people working on the floor.
• To support the Manager/assistant Manager in building a Team that Individually as well as collectively fully inherit the true meaning of the Brand and fully understand Company Policy & Procedure and in turn create a store of excellence for the Customer to shop in.
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
• Ensures all visual merchandising guidelines are met at all times.
• Ensure that all Health & Safety requirements are maintained and the store is operated as a safe working area in accordance with local legislation.
• Assist with the opening and closing of store which includes securing the company premises & property and successful alarming of store.
• In the absence of the Store Management you will be required to assist in ensuring all Company administration is kept up-to-date and relevant information is passed on to Head Office in a timely manner.
• Must have thorough knowledge of stock and all aspects of running the store from Register operation to stock replenishment and petty cash purchases. Ensure all staff use their own personal pin number when operating the Register.

WHAT'S IN IT FOR YOU?

Here are some of what to expect:

• Wellness – We want you to be your best self, so you'll have access to the wellbeing initiatives and programs run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.