Store Manager (m/w/d) - Wolfsburg

Karl Lagerfeld; Wolfsburg; Hybrid; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

KARL LAGERFELD is recruiting for a full-time Store Manager at our Wolfsburg outlet. You will oversee daily store operations, lead the sales team, and drive service quality in line with the brand identity.

We seek a candidate with at least 4 years of retail experience, including 2 years in a leadership role, strong English and German skills, and a track record of achieving sales KPIs while maintaining store standards.

Qualifikationen

• Minimum of 4 years of progressively responsible retail experience, with a minimum of 2 years in management.
• Strong ability to lead customer service at a high level and manage a team.
• Experience in retail operations, budgeting, planning, and sales leadership.
• Ability to build relationships and coordinate with multiple departments.
• Fluent in English and German, both written and spoken.

Aufgaben

• Ensure the team delivers excellent customer service and achieves sales targets.
• Organize store floor zones, maintain standards for shop floor, back of house, and staff.
• Lead by example to drive KPIs and ensure compliance with brand directives.
• Plan and execute Merchandise Calendar directions, campaigns, and promotions.
• Recruit, train, and coach staff; manage daily priorities and attendance.

Kenntnisse

Retail leadership

Store operations

Customer service

Budgeting

Team collaboration

English and German

Communication

Loss prevention

Jobbeschreibung

ABOUT THE BRAND

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

Kindly note: This is a Pop-Up location with a duration of 12 months.

The Position

For our outlet store in Wolfsburg, we are recruiting for a full-time Store Manager. This is a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the store's daily operations, including the sales staff, and report your results to the Senior Retail Area Manager. You will work continuously on improving the service quality in the store and ensure that a store ambient is achieved in line with the corporate identity.

Sales and Customer Service

• Ensure the team is delivering excellent customer service.


• Install effective zoning to have all areas of the shop floor covered at all times.


• Ensure company standards are met for the shop floor, BOH, and Sales Associates according to brand standards and VM directives.


• Ensure customer service according to the \"Welcome to Karl\" training by each team member.


• Contribute to team effort by leading by example on the shop floor and driving sales by constantly monitoring and pushing individual and team KPIs in accordance with communicated targets.

Operations

• Make sure the guidelines of Karl Lagerfeld are met within all operational aspects.


• POS transactions, stock, and back of house.


• Ensure that all stock is well-maintained and in good condition, and the store is fully replenished at all times.


• Plan, coordinate, and execute all Merchandise Calendar direction, campaigns, and sales promotions promptly.


• Implement correct usage of interior signage, ensure all pricing, signage, and displays are correct at all times


• Ensure a hazard-free store environment according to health and safety requirements.


• Monitor theft and take steps toward loss prevention.


• Training and coaching of the team concerning health and safety, theft, and loss.


• Ensure \"House of Karl\" procedures and guidelines are followed


• Share communication from head office departments (Merchandising, VM, Operations, HR) with store staff and ensure all is understood and followed.


• Responsible for the availability and ordering of materials and supplies needed for the daily store routine (packaging materials, office supplies, maintenance).

Commercial

• Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports and develop action plans to improve performance.


• Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.


• Forecast/forecast business in cooperation with the store manager, focusing on productivity to meet sales goals.


• Assist Store Manager in partnering with the merchandise dept. to increase sales, drive/promote merchandise categories, and maximize business opportunities (peak phases, seasonal needs, events, and marketing activities).


• Control inventory stock levels and report product needs, anticipating customers' demand.

People Management

• Motivate the team and recognize potential and development opportunities and enhance the team's knowledge accumulation using the House of Karl Manual and additional Learning and Development resources.


• Recruit, retain, and develop excellent staff.


• Development and coaching of employees through performance management (PDP).


• Provide structure and daily priorities for the team to follow on the shop floor.


• Control absenteeism.

PROFILE

• Minimum of 4 years of progressively responsible Retail experience, with a minimum of 2 years of management experience


• Extensive experience and ability to lead the delivery of a high level of customer service


• Retail operations, budgeting, planning, customer service, leadership, and sales experience required


• You are strong in building and maintaining relationships and you also like to work with different departments, you think ahead and bring structure


• Communicate honestly, openly, and constructively


• Contribute to an inclusive culture of diverse styles and talents, working toward a clear purpose.


• You like working with international clients and team members.


• Language: Fluent in English & German, both verbally and in writing

JOIN #TEAMKARL

The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.

At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.

IMPORTANT NOTICE REGARDING JOB POSTINGS

Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.

We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.

KARL LAGERFELD will never request any form of payment during the recruitment process.

If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at [e-mail]