Store Manager

ALOHAS; Berlin; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

ALOHAS Berlin is seeking a dynamic Store Manager to lead our first store in Germany, driving sales, creating premium customer experiences, and bringing our brand to life on the shop floor.

You will mentor the team, manage stock and visual merchandising, collaborate with HQ on strategy, and ensure operational excellence while embodying our values of responsibility, agility and proactivity.

Qualifikationen

• 3-5 years of Store Manager experience in premium or fashion retail.
• Strong leadership and team development skills.
• Strategic vision and ability to turn data into business actions.
• Excellent communication, problem-solving and decision-making abilities.
• Proven experience with sales techniques, KPIs and customer service excellence.
• Familiarity with CRM and clienteling strategies.
• Passion for product, people and retail innovation.
• Fluent in German and English (other languages are a plus).

Aufgaben

• Own and drive sales results, KPIs and store profitability.
• Monitor performance and design action plans to unlock the store's full potential.
• Collaborate with HQ to align on strategy, reporting, and retail priorities.
• Ensure the store reflects ALOHAS' vision through high standards of operations and service.
• Lead by example on the shop floor, setting clear goals and motivating your team.
• Develop, train and coach team members to reach their full potential.
• Build a strong team culture aligned with ALOHAS values: responsibility, agility and proactivity.
• Provide regular feedback and play an active role in talent retention.
• Ensure consistent service excellence and personalized interactions with every customer.
• Use the clienteling tool to build strong client relationships and drive loyalty.
• Bring the ALOHAS concept to life in-store, communicating our values, product stories and sustainability mission.
• Support the omnichannel journey, advising clients on purchase, delivery and service options.
• Oversee stock management, VM execution and in-store animations.
• Generate reports on store, product and client performance to support decision-making.

Kenntnisse

Leadership

Team Development

Data-driven

Communication

Problem Solving

Decision Making

Sales Techniques

Customer Service

CRM

Clienteling

German

English

Tools

CRM

Clienteling tools

Jobbeschreibung

We are looking for a dynamic and experienced Store Manager in Berlin to lead our retail team and drive the commercial performance of our first store in Germany! You will be responsible for achieving results, developing talent, delivering a premium customer experience, and bringing the ALOHAS brand to life through daily operations and leadership.

YOUR MISSION

Lead the business

• Own and drive sales results, KPIs and store profitability.
• Monitor performance and design action plans to unlock the store's full potential.
• Collaborate with HQ to align on strategy, reporting, and retail priorities.
• Ensure the store reflects ALOHAS' vision through high standards of operations and service.

Inspire and grow your team

• Lead by example on the shop floor, setting clear goals and motivating your team.
• Develop, train and coach team members to reach their full potential.
• Build a strong team culture aligned with ALOHAS values: responsibility, agility and proactivity.
• Provide regular feedback and play an active role in talent retention.

Deliver a best-in-class client experience

• Ensure consistent service excellence and personalized interactions with every customer.
• Use the clienteling tool to build strong client relationships and drive loyalty.
• Bring the ALOHAS concept to life in-store, communicating our values, product stories and sustainability mission.
• Support the omnichannel journey, advising clients on purchase, delivery and service options.

Ensure operational excellence

• Oversee stock management, VM execution and in-store animations.
• Generate reports on store, product and client performance to support decision-making.
• Contribute to content creation for ALOHAS social media teams when needed (e.g. photos, videos, store visuals).
• Maintain a high standard of organization, visual presentation and in-store efficiency.

Be a key retail voice

• Actively share feedback and ideas to help shape and improve ALOHAS' retail strategy.
• Represent the brand as an ambassador and innovation driver in your market.

YOU WILL ROCK AT THIS ROLE IF YOU HAVE...

• 3-5 years' experience as a Store Manager in premium or fashion retail
• Strong leadership and team development skills
• Strategic vision and ability to turn data into business actions
• Excellent communication, problem-solving and decision-making abilities
• Proven experience with sales techniques, KPIs and customer service excellence
• Familiarity with CRM and clienteling strategies
• Passion for product, people and retail innovation
• Fluent in German and English (other languages are a plus)
• Hands-on, agile, responsible and collaborative mindset