Sr Technician, NETS Advanced Voice Routing (Fully Remote)

Partner Company; Deutschland; Remote; EUR 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Career development opportunities

Remote work option (US)

Zusammenfassung

Partner Company in Germany seeks an experienced network operations professional to diagnose and resolve complex network, voice routing, and support issues using advanced troubleshooting and data analysis.

You will monitor network performance, manage incidents, and escalate critical problems to resolution teams while maintaining thorough documentation to meet security and operational standards. A remote US work option is available, with competitive salary based on experience.

Qualifikationen

• 7-10 years of experience in network operations, technical support, or telecommunications.
• High school diploma or GED required; experience with ticketing systems like ServiceNow or Remedy.
• Strong analytical, communication, and organizational skills with flexibility for 24/7 schedules.

Aufgaben

• Diagnose and resolve complex network, voice routing, and support issues with advanced troubleshooting and data analysis.
• Monitor network performance, manage incidents, and escalate critical issues to resolution teams.
• Maintain documentation and ensure compliance with operational and security standards.

Kenntnisse

Analytical thinking

Communication skills

Organizational skills

Flexibility for 24/7 schedules

Ausbildung

High school diploma or GED

Tools

ServiceNow

Remedy

Jobbeschreibung

• Diagnose and resolve complex network, voice routing, and technical support issues with advanced troubleshooting and data analysis.
• Monitor network performance, manage incidents, and escalate critical issues to resolution teams.
• Maintain documentation and ensure compliance with operational and security standards.

Qualifications:

• 7-10 years of relevant experience in network operations, technical support, or telecommunications.
• High school diploma or GED required; experience with ticketing systems like ServiceNow or Remedy.
• Strong analytical, communication, and organizational skills with flexibility for 24/7 schedules.
• Remote work opportunity within the United States and competitive base salary based on experience.
• Comprehensive medical, dental, and vision insurance, plus financial wellness programs.
• Paid time off, company holidays, and career development opportunities with an inclusive culture.

Partner Company

This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.