Security Technical Support Engineer (Fully Remote)

Jobgether; Deutschland; Remote; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Jobgether is seeking a remote Level 2 security support specialist to help protect enterprise networks. You will diagnose and resolve security infrastructure issues, and collaborate with global teams to ensure continuous availability.

The role offers exposure to firewalls, IPS/IDS, and other enterprise security technologies, with opportunities to earn recognized certifications while advancing your career in a fast-paced, learning-focused environment.

Qualifikationen

• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• CCNP, JNCIP, or PCNSP certifications desirable.
• Experience providing support for enterprise security technologies like firewalls, IPS, IDS.
• Full-time permanent employment with exposure to enterprise-scale cybersecurity technologies.
• Opportunities to earn and develop industry-recognized technical certifications.
• Collaborative and inclusive workplace that values continuous learning and professional growth.

Aufgaben

• Deliver remote Level 2 technical support for security infrastructure, ensuring timely diagnosis and resolution.
• Monitor and resolve technical issues using service assurance tools and established methodologies.
• Perform incident management including prioritization, root cause analysis, and documentation.

Kenntnisse

Technical support

Network security

Troubleshooting

Documentation

Ausbildung

Bachelor's degree in IT or Computer Science

Tools

Firewall technology

IPS/IDS systems

Incident management software

Jobbeschreibung

• Deliver remote Level 2 technical support for security infrastructure, ensuring timely diagnosis and resolution.
• Monitor and resolve technical issues using service assurance tools and established methodologies.
• Perform incident management including prioritization, root cause analysis, and documentation.

Requirements:

• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• Professional networking or security certifications such as CCNP, JNCIP, or PCNSP are highly desirable.
• Experience providing technical support for enterprise security technologies like firewalls, IPS, and IDS.
• Full-time permanent employment with exposure to enterprise-scale cybersecurity technologies.
• Opportunities to earn and develop industry-recognized technical certifications.
• Collaborative and inclusive workplace that values continuous learning and professional growth.

Jobgether

The company offers remote security technical support for enterprise network environments. It has a collaborative, fast-paced culture with a focus on continuous learning and professional growth.