Service Desk Analyst (Night Shift 12x36) (Fully Remote)

Partner Company; Deutschland; Remote; EUR 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Remote work options

Home-office allowance

Professional development

Zusammenfassung

Partner Company provides managed IT services and technical support for customer environments, emphasizing a collaborative culture with proactive system monitoring and incident management.

They seek a capable professional to resolve user issues, monitor environments, and escalate complex problems to senior teams, while offering flexible remote work and ongoing training opportunities.

Qualifikationen

• Completed high school education and basic IT knowledge.
• Familiar with Windows, Microsoft Office and Unix environments.
• Available for a 12x36 overnight schedule.
• Remote work options with home-office allowance.
• Ongoing training, mentoring, and professional development opportunities.

Aufgaben

• Serve as the first point of contact for users, resolving technical requests and incidents promptly.
• Monitor customer environments and perform preventive maintenance to minimize operational impact.
• Escalate issues to higher-level teams when deeper expertise is required.

Kenntnisse

Strong communication

Ausbildung

High school diploma

Tools

Windows

Microsoft Office

Unix

Jobbeschreibung

• Serve as the first point of contact for users, resolving technical requests and incidents promptly.
• Monitor customer environments and perform preventive maintenance to minimize operational impact.
• Escalate issues to higher-level teams when deeper expertise is required.

Requirements:

• Completed high school education and basic IT knowledge.
• Familiarity with Windows, Microsoft Office, and Unix environments.
• Availability for 12x36 overnight schedule and strong communication skills.
• Competitive benefits package including medical, dental, and life insurance.
• Flexible remote work options and home-office allowance.
• Ongoing training, mentoring, and professional development opportunities.

Partner Company

The company provides managed IT services and technical support for customer environments. It maintains a collaborative culture with a proactive approach to system monitoring and incident management.