Service & Training Engineer (m/w/d)

Epson; Neuss; On-site; EUR 55,000 - 75,000; Full time

Job summary

Epson seeks a Service & Training Engineer in Neuss to support customers, service partners, distributors and internal teams by providing technical advice, coordinating service tasks and addressing queries to ensure high satisfaction.

You will deliver and develop training courses for RS Academy, create and maintain training content, and support the continuous improvement of training resources using Litmos LMS and MS Dynamics Field Service, while ensuring readiness of demo stations at the Epson

Qualifications

• Completed state-recognised technician qualification in automation technology, mechatronics or electrical engineering, specialising in automation technology.
• Experience in planning, conducting, and developing technical training programs for various target groups.
• Excellent written and spoken German and English, ability to convey technical content clearly in both languages.

Responsibilities

• Provide technical support to customers, system integrators, distributors and partners, coordinating service, maintenance and repair tasks.
• Document and track customer enquiries and service cases to identify sustainable solutions.
• Draw up service and maintenance quotations and coordinate with customers and partners to deliver cost-effective services.
• Conduct internal and external product training for customers, partners and staff, with structured preparation and follow-up.
• Develop and maintain high-quality training materials and digital learning content (e.g., Litmos).
• Ensure operation and readiness of demo stations and training infrastructure at the Epson Experience Center in Neuss.

Skills

Mechanics

Electronics

Software

PLC programming

Robotics

MS Office

Litmos LMS

MS Dynamics Field Service

Education

Technician qualification in automation technology / mechatronics / electrical engineering

Tools

MS Office

Litmos LMS

MS Dynamics Field Service

Job description

The Service & Training Engineer supports customers, service partners, distributors and internal teams by providing technical advice, coordinating service and maintenance tasks, and addressing technical queries, to ensure professional service delivery and a high level of customer satisfaction.

In addition, the role involves delivering and continuously developing internal and external product training courses, as well as creating and maintaining up-to-date training content to support the RS Academy.

This combination of technical service expertise and training activities ensures that practical know-how is effectively imparted and continuously developed.

What you will do:

• Providing support to customers, system integrators, distributors and service partners on technical issues, and coordinating service, maintenance and repair tasks to ensure professional service delivery and sustainable problem-solving.
• Documenting and tracking customer enquiries, service cases and technical issues to support transparent handling and the identification of sustainable solutions.
• Drawing up service and maintenance quotations, including scheduling and coordination with customers, service partners and service providers, to deliver services in a cost-effective and customer-focused manner.
• Conducting internal and external product training for customers, service partners, distributors and in-house staff through structured preparation, delivery and follow-up, to impart technical knowledge effectively and strengthen application skills.
• Assisting with the development, updating and maintenance of high-quality training materials, manuals and digital learning content (e.g. via LMS platforms such as Litmos). Ensuring the consistency, scalability and availability of training resources.

Specific local responsibilities:

• Ensuring the proper operation and operational readiness of the demo stations and training infrastructure at the Epson Experience Center (EEC) in Neuss. Close coordination with the local service and support team to integrate training and support activities.

What you will bring:

Education and Qualification Requirements

• A completed state-recognised technician qualification in automation technology, mechatronics or electrical engineering, specialising in automation technology, or another comparable qualification.
• Additional qualifications in the field of training or education are preferred (e.g., trainer certification, coaching certification, or a comparable qualification).

Professional Experience

• Professional experience in a similar role
• Experience in customer service, maintenance or a technical helpline
• Experience in planning, conducting, and developing technical training programs for various target groups (e.g., customers, service partners, internal employees).

Technical Knowledge and Skills

• A good technical understanding of mechanics, electronics and software
• Programming skills (PLCs, robots and other relevant programming languages)
• Experience in systematic error analysis and problem-solving for complex technical systems.
• Proficiency with MS Office and, ideally, experience with MS Dynamics Flied Service, learning management systems (e.g., Litmos) and digital training formats.
• Ability to prepare training materials in a structured, pedagogically sound, and standardized manner

Language Requirements

• Excellent written and spoken German and English, including the ability to convey technical content clearly and comprehensibly in both languages.
• Knowledge of an additional foreign language is a plus.

Interdisciplinary Skills (Behavioral Competencies)

• Strong communication and presentation skills to convey complex technical content in an easily understandable manner.
• Ability to work effectively in a team and collaborate across departments with internal and external stakeholders.
• Independent, analytical, and solution-oriented approach to work with a high degree of personal responsibility.
• Strong customer and service orientation, as well as a confident demeanor when interacting with diverse target groups.
• Flexibility and willingness to continuously familiarize yourself with new technologies and products.

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.