Inside Sales Specialist - Manufacturing Solutions

Epson Europe B.V.; Düsseldorf; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

30 days of annual leave

Hybrid working

Company pension plan

Accident insurance

Capital-forming benefits

Job summary

A leading technology company in Düsseldorf is seeking an Inside Sales Specialist to drive engagement and revenue across customer accounts. The role involves proactive sales calls, managing leads, and nurturing relationships. Ideal candidates have strong outbound calling experience, consultative selling skills, and product knowledge in industrial automation. The company offers flexible benefits, including 30 days of annual leave and hybrid work options.

Qualifications

• Strong outbound calling experience is necessary.
• A positive and can-do attitude is required.
• Experience in consultative selling is desirable.

Responsibilities

• Conduct proactive sales calls and manage inbound leads.
• Respond to customer inquiries and recommend suitable solutions.
• Handle sales administration tasks such as pipeline management.

Skills

Consultative selling experience

Excellent communication skills

Product knowledge (Robots)

Industry knowledge (Industrial Automation)

CRM experience (Microsoft Dynamics)

Education

Good level of education

Job description

The Inside Sales Specialist plays a key role in driving engagement and revenue across unassigned direct and indirect customer accounts. This position requires strong outbound calling experience, exceptional relationship‑building skills, and the ability to deliver reliable administrative support to the MS Regional Sales Manager.

Core responsibilities include conducting proactive sales calls, managing inbound leads, and nurturing customer relationships to identify and develop new business opportunities. The role also provides daily support to Distributors on project‑related business, while handling essential sales administration tasks such as pipeline management, quotation preparation, and sell‑out reporting.

What You Will Do

Inside Sales (80% in DACH | 50% in WE & CEE)

• Manage the customers in the region, which are not assigned to the Field Sales Team
• Respond to customer inquiries, understand customer's challenges and recommend suitable products or services to resolve them through an open and consultative dialogue
• Utilise product and industry knowledge to build trust and credibility with customers
• Follow up prospects to identify/qualify leads (e.g. from trade shows or website)
• Cold call and qualify System Integrator’s (Sis) and end-users to identify prospects from market data
• Identify, pro‑actively, and pursue new business opportunities with inactive historical customers, by upselling or cross‑selling new products and solutions
• Develop high‑prospect unassigned accounts to become ‘assigned accounts and handover to Field Sales Account Managers

Administrative Support for MS Distributors (20% in DACH | 50% in WE & CEE)

• Responsible for the administration of specific sales activities related to the department for example: sell‑out reporting collection from distributors, channel promotions and rebate & bonus payments to distributors, in coordination with Sales Operations Teams
• Provide first level support to distributors and unassigned customers by providing information on products, prices, availability, delivery time, etc.
• Process, present and execute campaigns, promotions and programs to ensure the sales success
• Act as the intermediary between the Regional MS Sales Manager and other relevant sales operations department as required
• Attend regional trade fairs and events, where Epson or channel partners are exhibiting MS‑based solutions
• Ensure that opportunities are included in MSD Pipeline and, once in the forecast system, they are kept up to date to ensure data accuracy

What You Will Bring

• Good level of education
• Excellent communication skills with the ability to maintain high activity levels
• Consultative selling experience: advisory approach and solution‑led selling
• Product (Robots) and Industry (Industrial Automation) knowledge and previous experience desirable
• CRM experience in common CRM systems, preferably Microsoft Dynamics
• A positive and can‑do attitude

Even if you don’t meet all requirements, if you identify with our brand and passion, we genuinely look forward to hearing from you.

What We Offer

You’ll have access to a selection of flexible benefits, including 30 days of annual leave, hybrid working, company pension plan, accident insurance, capital‑forming benefits, and much more.

Our Aspiration

Epson aims to be a company people cannot do without — recognised worldwide for openness, customer satisfaction, and sustainability. We respect individuality, value teamwork, and strive to deliver tangible value to our customers through innovative and creative technological solutions.

Our Commitment to the Environment

We all play a role in building a better future. For Epson, being a sustainable company means considering every aspect of our organisation — from the smallest lightbulb to the largest factory. This philosophy drives our innovation, growth, and employee motivation, contributes positively to society, and defines how we collaborate with partners throughout the supply chain.

Our People

We believe a healthy workplace culture, strong values, teamwork, and individual contributions enable us to deliver excellence.

Our Brand

For seven consecutive years, Epson has been recognised by Clarivate Analytics as a Top 100 Global Innovator brand.

Epson is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment for all employees. We explicitly welcome applications from individuals regardless of characteristics referenced in §1 AGG and ensure that necessary adjustments are made throughout the recruitment process and after joining our team.

If you require additional support for your application or need accessible access to our facilities, please email [e-mail] — a team member will gladly assist you