Solution Architect DTC Operations (m/f/d)

CYBEX GMBH; Bayreuth; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

CYBEX GMBH seeks a Solution Architect for DTC Operations to own the RUN pillar, manage incidents, and translate business needs into scalable IT solutions. You will coordinate releases and work with multiple internal teams to ensure security, performance, and compliance.

The role requires strong Salesforce expertise (Service Cloud, Loyalty Cloud, Data 360), ITIL experience, and excellent communication in English in an international environment.

Qualifikationen

• Bachelor’s or Master’s degree in IT, Computer Science, or a related field.
• Extensive Salesforce Core experience in architecture, development, or support.
• Experience in at least two Salesforce modules: Service Cloud, Loyalty Cloud, Data 360.
• ITIL-based service delivery or operations experience preferred.

Aufgaben

• Own the RUN pillar of the DTC ecosystem, ensuring SLA compliant operations.
• Manage day-to-day incidents, service requests, and feature requests with RCA.
• Act as primary IT contact for stakeholders; translate requirements into solutions.
• Drive improvements via feature request process; identify gaps and cost savings.
• Coordinate releases, upgrades, migrations, and system updates.
• Monitor service delivery using SLAs and KPIs.
• Collaborate with Solution Architects on governance and non-functional requirements.
• Liaise with external providers and internal teams (eCom, CRM, PMO, IT, Digital, Eng, Product).
• Contribute to design docs, technical specs, diagrams, and process flows.
• Coach and support team members; ensure IT policy adherence.

Kenntnisse

Salesforce core architecture

Incident management

Stakeholder communication

International collaboration

Ausbildung

Bachelor’s or Master’s degree in IT/CS or related field

Tools

Salesforce Service Cloud

Salesforce Loyalty Cloud

Salesforce Data 360

Jobbeschreibung

Solution Architect DTC Operations (m/f/d)

Germany / Bayreuth, Germany / Munich

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your seat to fill:

• Own the RUN pillar of the DTC ecosystem, ensuring stable, SLA compliant operations while supporting GOVERN activities in collaboration with Solution Architects
• Manage day to day L2/L3 incidents, service requests, and feature requests, including root cause analysis, resolution, and continuous improvement delivery
• Act as the primary IT contact for business stakeholders, capturing and translating functional and technical requirements into sustainable solutions
• Drive continuous improvements through a structured feature request process and proactively identify service gaps, efficiency gains, and cost optimization opportunities
• Coordinate releases, upgrades, migrations, and system updates across the application landscape, ensuring architectural alignment with IT standards
• Monitor service delivery performance using SLAs and KPIs, ensuring agreed service levels are consistently met
• Collaborate closely with Solution Architects to jointly own platform governance, standards, and compliance with non functional requirements (security, performance, legal)
• Liaise with external service providers and coordinate with internal teams including eCom, CRM, PMO, IT, Digital, Engineering, and Product Management
• Contribute to solution design, technical specifications, and documentation, including diagrams and process flows
• Coach and support team members while ensuring adherence to IT policies, principles, and guidelines

Your stroll to CYBEX:

• Bachelor’s or Master’s degree in IT, Computer Science, or a related field
• Extensive experience in Salesforce Core architecture, development, or support
• Hands on experience in at least two of: Service Cloud, Loyalty Cloud, Data 360
• Experience in Service Delivery, Incident Management, or Operations (ITIL preferred)
• Exposure to Retail, E Commerce, and Salesforce Order Management is advantageous
• Strong communication skills, fluency in English, and ability to work in an international environment
• High ownership mindset, adaptability to Change as well as strong interpersonal skills

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.