Software Training Specialist

Jobtailor; Deutschland; Vor Ort; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an Education Specialist to train clients on KeyStone and support the design of training programs and materials. You will adapt sessions onsite or remote and develop training content while building strong client relationships.

You will collaborate with the Education team to meet training initiatives, manage client schedules, and assist with Webex sessions, Confluence uploads, and ongoing product knowledge development.

Qualifikationen

• Minimum 6 months to 2 years of related training experience.
• High school diploma or GED required.
• Experience in education, adult learning, training, or Credit Unions preferred.
• Experience at a software company preferred.

Aufgaben

• Train clients in using KeyStone and contribute to training program design.
• Assist education team in meeting training initiatives.
• Adapt delivery to onsite or remote client needs.
• Develop and maintain understanding of the KeyStone product.
• Create and maintain client training schedules.
• Inform management of areas for student development.
• Upload training materials to client Confluence space.
• Build strong client relationships and relay feedback to manager.
• Support monthly client Webex training.

Kenntnisse

Training Development

Course Material Creation

Client Scheduling

Webex Training

Feedback Communication

Relationship Building

Adaptability

Communication

Ausbildung

High school diploma or GED

Tools

Confluence

Webex

Jobbeschreibung

Responsibilities

• Responsible for successfully training clients in using KeyStone
• Contributes to the design of training programs and course materials necessary to educate, train, and assist clients and employees in using KeyStone
• Assist other Education team members in meeting the training initiatives of the Department
• Ensure delivery and learning environment is adapted to each clients’ needs, whether onsite or remote
• Develop and maintain an understanding of the KeyStone product
• Create and maintain client training schedules
• Inform credit union management of areas of development for students
• Upload training related materials to client Confluence space
• Develop strong relationships with each client and communicate feedback or concerns to manager promptly
• Support monthly client Webex training

Requirements

• At least six months to two years of similar or related experience
• At least a high school diploma/GED
• Preferably experience working in education, adult learning, training, and/or Credit Unions
• Preferably experience working at a similar software company

Core Competencies

Demonstrates expertise in client training and education, with a strong focus on adapting learning environments to meet diverse client needs. Proficient in developing training programs and materials, while fostering relationships with clients to enhance their understanding of the KeyStone product.

Highest-signal resume keywords

• Client Training
• Training Program Design
• KeyStone Product Knowledge
• Adult Learning Experience
• Confluence Management

ATS Optimization Keywords

Hard Skills

• Training Development
• Course Material Creation
• Client Scheduling
• Webex Training Support
• Feedback Communication

Soft Skills

• Relationship Building
• Adaptability
• Communication

Industry Keywords

• Credit Unions
• Adult Learning
• Education

Tools & Technologies

• Confluence
• Webex