Assistant Underwriting Operations

QBE Insurance; Düsseldorf; Hybrid; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

Development opportunities

Global organisation

Job summary

QBE Insurance Group in Düsseldorf is seeking an Assistant Underwriting Operations professional to support underwriters across the policy lifecycle. The role involves processing new business, mid-term changes, renewals and customer service activities in a hybrid working arrangement.

You will collaborate with underwriters, brokers, partners and internal stakeholders while gaining exposure to underwriting operations and insurance processes.

Qualifications

• Strong analytical thinking and problem solving abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and business systems.
• Understanding of insurance products and policy documentation is advantageous.

Responsibilities

• Support end-to-end policy lifecycle: new business, MTAs, renewals, cancellations, and lapses.
• Assist underwriters with processing changes and renewals per governance standards.
• Manage documentation and policy administration accurately.
• Support credit control processes and timely policy closings.
• Provide high-quality service to brokers, partners, intermediaries, and customers.
• Develop knowledge of underwriting systems, processes, and channels.

Skills

Analytical Thinking

Collaboration Tools

Communication

Critical Thinking

Decision Making

Relationship Management

Organizational Skills

Microsoft Office

Education

Degree preferred

Job description

Primary Details
Time Type: Full time

Worker Type: Employee

Assistant Underwriting Operations

Role Highlights

• Location: Düsseldorf, Germany
• Support a dynamic Underwriting team and play a key role in delivering outstanding service to brokers, partners, and customers across the policy lifecycle.
• Hybrid role - happy to talk flexible working.

The Opportunity

We're looking for an Assistant Underwriting Operations professional to join our Düsseldorf team. In this role, you'll provide efficient administrative and technical support to underwriters, helping to ensure smooth delivery of new business, policy amendments, renewals, and customer service activities.

This is an excellent opportunity for someone with insurance, underwriting support, or customer service experience who is looking to develop their career within a leading international insurer. You'll work closely with underwriters, brokers, partners, and internal stakeholders while gaining valuable exposure to underwriting operations and insurance processes.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries, which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact, at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. [INTL Adver...- External | Word]

Key responsibilities will include:

• Supporting the end-to-end policy lifecycle, including new business, mid-term adjustments (MTAs), renewals, cancellations, and lapses.
• Assisting underwriters in processing new business, policy changes, and renewals in accordance with underwriting governance standards and product guidelines.
• Managing documentation and policy administration activities accurately and efficiently.
• Supporting credit control processes and ensuring timely receipt of policy closings.
• Providing high-quality service and support to brokers, partners, intermediaries, and direct customers.
• Developing and maintaining strong knowledge of underwriting systems, processes, and distribution channels.
• Maintaining awareness of insurance guidelines, policy updates, and regulatory requirements.
• Building effective working relationships with internal stakeholders and ensuring timely communication.
• Supporting continuous improvement initiatives, process efficiencies, and best-practice activities.
• Participating in meetings, training, and knowledge-sharing activities to support business objectives and personal development.

About You

You are organised, customer-focused, and enjoy working in a fast-paced environment where attention to detail matters. You are a strong team player who can manage multiple priorities while delivering excellent service.

You’ll also have:

• Some relevant professional experience, ideally within insurance, financial services, or another service-oriented environment.
• Previous experience in underwriting support, policy administration, insurance operations, or customer service.
• An understanding of insurance products and policy documentation would be advantageous.
• Excellent organisational and administrative skills.
• Strong verbal and written communication skills.
• Good relationship-building and stakeholder management abilities.
• The ability to work accurately and efficiently while managing competing priorities.
• Proficiency in Microsoft Office applications and business systems.
• A degree or an equivalent combination of education and relevant work experience is preferred.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from a competitive benefits package tailored to your local market, alongside development opportunities within a global organisation.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for numerous industry awards and achievements. To learn more about our achievements, visit QBE Careers. [INTL Adver...- External | Word]

Skills:
Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking, Decision Making, Financial Advising, Financial Products, Intentional collaboration, Managing performance, Portfolio Management, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.