Slovenian-Speaking Transportation Customer Experts

WhereWeWork; Deutschland; On-site; EUR 22,000 - 31,000; Full time

Benefits offered by this job

Relocation support to Greece

Flight tickets & hotel accommodation

Competitive monthly salary

Refer-A-Friend bonuses

Health care benefits

Full training

Professional growth opportunities

Language courses (Greek)

Great Place to Work certification

Job summary

TP is seeking a Slovenian-speaking Transportation Customer Expert to join the Greece-based team. You will handle inquiries, manage cases in CRM, and coordinate with technicians and dealers to resolve issues. You’ll maintain relationships and support customers on service, product, and appointment queries.

The role emphasizes bilingual communication, problem solving, and a focus on retention in a fast-paced contact-center environment.

Qualifications

• High school diploma required.
• Excellent command of Slovenian.
• Good communication in English.
• Basic awareness of automotive roadside assistance procedures.
• Experience with knowledge management systems and information research.
• Ticketing and roadside assistance experience preferred.
• Experience in contact centers or mail management preferred.

Responsibilities

• Handle truck and bus inquiries and complaints by phone, email, or chat.
• Support customers during breakdowns by creating cases in the CRM.
• Coordinate with dealers/technicians or third parties when needed.
• De-escalate concerns and propose solutions within parameters.
• Answer questions about service, technical and product matters.
• Aim for client retention and positive customer responses.
• Respond to calls/emails about products, sales, service, and appointments.
• Maintain customer relationship data and follow up

Education

High School Diploma

Tools

Knowledge management systems

CRM systems

Job description

Job Overview:

Are you fluent in Slovenian? Keep the world moving and join our Transportation Customer Experts team!

At TP in Greece, we collaborate with the leader of modern transportation industry, a manufacturer with 125 years of history, delivering a total of more than one-half million trucks and buses to customers.

This is a great chance to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination. You will part of a team that contributes to a cleaner, safer, more efficient, and more connected world: for goods, for people, for all of us.

What you will do

• Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
• Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
• If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3rd party for assistance.
• De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties
• Answer questions about customer service, technical and product concerns, and general corporate matters.
• Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry.
• Answer and assisting on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.
• Maintain a customer relationship database and follow up on customer contacts.

What you will bring

• Excellent command of Slovenian
• Good communication skills in English
• A high school diploma or its equivalent is required.
• A basic awareness of automotive roadside assistance procedures
• Work experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance is preferred.
• Previous experience working in a contact center or managing mail is preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for aGreat Place to Work-Certified Companythat fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offeringequal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more

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