Norwegian-Speaking Transportation Customer Experts

TP Greece; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Relocation support

Competitive salary with bonuses

Health care benefits

Free Greek language courses

Zusammenfassung

TP Greece is looking for a Transportation Customer Expert fluent in Norwegian to join our team. You will handle truck and bus inquiries and support customers with breakdowns while ensuring a high level of service and loyalty.

We offer comprehensive relocation support, a competitive monthly salary with bonuses, healthcare benefits, and professional development opportunities. Join us for a rewarding career with a multinational company committed to diversity and community initiatives.

Qualifikationen

• Excellent command of Norwegian and good communication skills in English.
• A basic awareness of automotive roadside assistance procedures.
• Experience with knowledge management systems and ticketing.

Aufgaben

• Handle inquiries and complaints in a timely manner via phone, email, or chat.
• Support customers during truck breakdowns by creating cases in the CRM.
• De-escalate concerns and propose solutions or refer to appropriate parties.

Kenntnisse

Fluent in Norwegian

Good communication skills in English

Professional expertise with ticketing and roadside assistance

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Job Overview:

Are you fluent in Norwegian? Keep the world moving and join our Transportation Customer Experts team!

At TP in Greece, we collaborate with the leader of modern transportation industry, a manufacturer with 125 years of history, delivering a total of more than one-half million trucks and buses to customers.

This is a great chance to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination. You will be part of a team that contributes to a cleaner, safer, more efficient, and more connected world: for goods, for people, for all of us.

What you will do

• Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
• Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
• If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3rd party for assistance.
• De‑escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties.
• Answer questions about customer service, technical and product concerns, and general corporate matters.
• Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry.
• Answer and assist on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.
• Maintain a customer relationship database and follow up on customer contacts.

What you will bring

• Excellent command of Norwegian.
• Good communication skills in English.
• A high school diploma or its equivalent is required.
• A basic awareness of automotive roadside assistance procedures.
• Work experience with knowledge management systems and information research.
• Professional expertise with ticketing and roadside assistance is preferred.
• Previous experience working in a contact center or managing mail is preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight ticket expenses, hotel accommodation, support with the house searching process – all at no cost to you).
• Competitive monthly salary + 2 extra salaries per year.
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events and community & social responsibility initiatives.
• Free online Greek language courses.
• State‑of‑the‑art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place to Work®-Certified Company that fosters diversity.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.