German-Speaking Transportation Customer Experts

WhereWeWork; Deutschland; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Complete relocation support

Competitive monthly salary

Health care benefits

Free online Greek language courses

Professional growth opportunities

Job summary

TP Greece is seeking motivated customer support representatives to join their team. This role involves managing inquiries related to trucks and buses, providing assistance during breakdowns, and ensuring customer satisfaction.

The ideal candidate should have excellent German language skills and a high school diploma. Competitive salary, relocation support, and comprehensive training are offered. Join a diverse work environment that promotes growth and equal opportunities.

Qualifications

• Must have a high school diploma or equivalent.
• Excellent command of German is essential for communication.
• Preferred experience in contact centers or handling mail.

Responsibilities

• Handle inquiries and complaints regarding trucks and buses via phone, email, or chat.
• Support customers in case of truck breakdowns by creating cases in the CRM system.
• De-escalate concerns and propose solutions or refer to appropriate parties.

Skills

Excellent command of German

Good communication skills in English

Basic awareness of automotive roadside assistance procedures

Education

High school diploma or its equivalent

Tools

Knowledge management systems

Ticketing systems

Job description

Job Overview

At TP in Greece, we collaborate with the leader of modern transportation industry, a manufacturer with 125 years of history, delivering a total of more than one-half million trucks and buses to customers.

This is a great chance to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination. You will be part of a team that contributes to a cleaner, safer, more efficient, and more connected world: for goods, for people, for all of us.

Join the customer support team of one of the world’s largest commercial vehicle manufacturers.

What you will do

• Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
• Support customers in case of truck breakdowns (flat tire, engine failure, etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
• If the problem cannot be resolved over the phone, contact the nearest dealer/technician or third party for assistance.
• De‑escalate concerns, propose solutions within set parameters or refer to second/third parties.
• Answer questions about customer service, technical and product concerns, and general corporate matters.
• Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry.
• Answer and assist on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.
• Maintain a customer relationship database and follow up on customer contacts.

What you will bring

• Excellent command of German.
• Good communication skills in English.
• A high school diploma or its equivalent is required.
• A basic awareness of automotive roadside assistance procedures.
• Work experience with knowledge management systems and information research.
• Professional expertise with ticketing and roadside assistance is preferred.
• Previous experience working in a contact center or managing mail is preferred.

What we offer

• Complete support to help you ease your relocation to Greece: we cover flight tickets, hotel accommodation, and house‑searching process, all at no cost to you.
• Competitive monthly salary + two extra salaries per year.
• Refer‑A‑Friend: bring your friends and receive great bonuses.
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth and development opportunities.
• Special events as well as community and social responsibility initiatives.
• Free online Greek language courses.
• State‑of‑the‑art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place to Work‑Certified Company that fosters diversity.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.