Czech-Speaking Transportation Customer Experts

WhereWeWork; Deutschland; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Complete relocation support

Competitive monthly salary + 2 extra salaries

Refer-A-Friend bonuses

Health care benefits

Free online Greek language courses

Professional growth opportunities

Job summary

TP Greece is seeking a Customer Service Representative to handle inquiries related to trucks and buses. Successful candidates will possess excellent Czech proficiency and good English communication skills. Responsibilities include assisting customers during breakdowns and maintaining a customer relationship database.

The position offers competitive salary, relocation support, health care benefits, and professional growth opportunities in a diverse, multinational environment.

Qualifications

• Experience with ticketing and roadside assistance is preferred.
• Previous experience working in a contact center or managing mail is preferred.
• Work experience with information research.

Responsibilities

• Handle truck and bus related inquiries and complaints by phone, email, or chat.
• Support customer during truck breakdowns by creating cases in the CRM system.
• De-escalate concerns and propose solutions within set parameters.
• Answer questions about customer service, technical issues, and products.
• Maintain a customer relationship database and follow up on contacts.

Skills

Excellent command of Czech

Good communication skills in English

Basic awareness of automotive roadside assistance procedures

Education

High school diploma or its equivalent

Tools

Knowledge management systems

Job description

Job Overview

At TP in Greece, we collaborate with the leader of modern transportation industry, a manufacturer with 125 years of history, delivering a total of more than one-half million trucks and buses to customers.

This is a great chance to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination. You will be part of a team that contributes to a cleaner, safer, more efficient, and more connected world.

What you will do

• Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
• Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
• If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3rd party for assistance.
• De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties.
• Answer questions about customer service, technical and product concerns, and general corporate matters.
• Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry.
• Answer and assist on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.
• Maintain a customer relationship database and follow up on customer contacts.

What you will bring

• Excellent command of Czech
• Good communication skills in English
• A high school diploma or its equivalent is required.
• A basic awareness of automotive roadside assistance procedures
• Work experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance is preferred.
• Previous experience working in a contact center or managing mail is preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)))
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering eQual opportunities to all, regardless of gender, ethnicity, religion, culture or age.