Site Support IT Technician - Fixed-Term Contract (12 Months)

Aurora Energy Research; Berlin; Vor Ort; EUR 38.000 - 46.000; Vollzeit

Benefits dieser Stelle

Employee Assistance Programme (EAP)

Spendit Card

BVG Job Ticket

Bike Leasing

Parental Support

Zusammenfassung

Aurora Energy Research in Berlin is seeking an IT Technician to maintain, support and enhance our IT offering. You will provide high quality support to users, administer systems and aid onboarding of new starters in a friendly IT team.

This office-based role requires strong communication, problem-solving and the ability to work under deadlines. Join a growing energy analytics consultancy and help develop infrastructure, policies and services across the UK and international offices, while

Qualifikationen

• Office 365 administration and end-user support.
• Windows 10/11 setup, configuration and troubleshooting.
• Provisioning and installing computer hardware.
• Experience troubleshooting hardware issues.
• Knowledge of cloud VPN and zero test solutions.
• Knowledge of networking and wireless.
• Experience using Jira Service Desk.
• Excellent customer service skills and teamwork.
• Strong time management and organisational skills.
• Flexible approach and proactive attitude.
• Ability to use initiative and work under pressure.

Aufgaben

• Provide desk-side and remote user support, including onboarding and offboarding.
• Deploy and administer software and systems including Office 365, OneDrive/SharePoint, antivirus and video conferencing tools.
• Manage upgrades, software updates and security patches.
• Own user onboarding and offboarding processes.
• Support large company calls using Teams and Zoom.
• Monitor and maintain video conferencing equipment and network devices.
• Develop IT infrastructure, systems and policies to support growth.
• Provide regular reporting to the Head of IT and wider business.
• Support communications across the UK office, international offices and suppliers.
• Assist with ad-hoc operational tasks like office moves and furniture assembly.

Kenntnisse

Office 365 administration

Windows 10/11 support

Hardware provisioning and repair

Networking & wireless

Customer service

Time management

Adaptability

Tools

Jira Service Desk

Jobbeschreibung

We have an excellent opportunity for an IT Technician to maintain, support and enhance the IT offering of this highly successful energy analytics consultancy. To be successful in this role you will need to provide high quality support to our users, ensure that our systems are properly administered and develop on existing infrastructure and processes. You will play a vital role in onboarding new starters and will be a friendly and approachable member of the IT team.

Department: Tech - IT

Location: Berlin, Germany

Description

We have an excellent opportunity for an IT Technician to maintain, support and enhance the IT offering of this highly successful energy analytics consultancy. To be successful in this role you will need to provide high quality support to our users, ensure that our systems are properly administered and develop on existing infrastructure and processes. You will play a vital role in onboarding new starters and will be a friendly and approachable member of the IT team. As you will be supporting our internal colleagues, this is an office-based role. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users internally and externally. You will be able to work independently and be flexible to changing deadlines. Reliability and adaptability are vital for this dynamic role together with exceptional interpersonal, organisational and communication skills. We are looking for someone who has a high attention to detail and can hit the ground running. This is a chance to gain experience within an organisation where individuals thrive on change and to work within an innovative and growing SME.

Key Responsibilities

• A core component of this role will be to perform desk-side and remote user support, including end-user troubleshooting, laptop repair, application support and user onboarding and offboarding
• Deploy and administer user software and systems including Office 365, OneDrive/SharePoint, anti-virus software and video conferencing tools
• Manage, deploy and configure upgrades, software updates, and security patches
• Ownership of user onboarding and offboarding processes
• Support large company calls using Microsoft Teams and Zoom
• Monitor and maintain video conferencing equipment and network devices
• Develop the UK Head Office's IT infrastructure, systems and policies to support the continued growth of the company
• Provide regular reporting capabilities to the Head of IT and wider business, communicating project status, activities, and achievements
• Support and develop seamless communications and relationships across the UK office, international offices, and external suppliers
• Provide a helping hand with ad-hoc operational tasks, including office moves and occasional furniture building

Required attributes:

• Office 365 administration and application support
• Windows 10/11 setup, configuration and support
• Provisioning and installing computer hardware
• Experience troubleshooting hardware issues
• Knowledge of cloud VPN and zero test solutions
• Knowledge of networking and wireless
• Experience of using Ticketing Systems (Jira Service Desk)
• Excellent customer service skills, self-motivated and a team player
• Excellent time management, administration and organisational skills
• Flexible approach to work, positive, can-do attitude and a willingness to proactively take on new tasks
• Ability to use initiative, forward think and work under pressure
• Excellent interpersonal skills with ability to build relationships at all levels

Desirable attributes:

• Azure AD, Intune and Microsoft Endpoint Manager
• Microsoft Teams administration and troubleshooting
• Experience with AV solutions
• Experience creating knowledgebase articles and documenting processes
• Microsoft / IT Support qualifications, understanding of the ITIL framework and awareness of GDPR
• A desire to progress within IT and develop technical skills

What we offer

• Employee Assistance Programme (EAP)
• Spendit Card
• BVG Job Ticket
• Bike Leasing
• Parental Support

At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.