Senior ServiceNow Developer – Architect

Jobtailor; Deutschland; Vor Ort; EUR 120.000 - 160.000; Vollzeit

Zusammenfassung

Jobtailor seeks a Senior ServiceNow architect/developer to lead O&M and enhancements for LOC applications: PrePub Book Link, MARS, ISSN Uplink. You will inherit complex scoped apps, analyze code/workflows, estimate stories, and implement fixes while coordinating promotions across Dev/Test/Prod.

Required are 12+ years IT experience and 7+ years ServiceNow, with CSM, AngularJS, HTML/CSS, and strong workflow/integration skills for public-facing portals. Federal project experience is a plus.

Qualifikationen

• 12+ years of IT experience.
• 7+ years of ServiceNow experience.
• Hands-on work with complex custom/scoped ServiceNow applications.
• ServiceNow Customer Service module / CSM experience.
• AngularJS web development experience.
• HTML/CSS experience.
• Complex workflows, integrations, scripting, business rules, client scripts, UI actions, scheduled jobs, notifications, and portal work.
• JSON and Python.
• Automation of ServiceNow or integration components.
• MARC21 and ONIX understanding.
• Familiarity with ISBN, ISSN, and ISNI standards.
• Experience with Integrated Library Systems, preferably FOLIO, Voyager, Alma, OCLC Connexion, Koha, Sierra, or other cataloging/acquisitions systems.
• Strongly Preferred: ServiceNow Service Portal development for public/external users.
• Experience with publisher, library, cataloging, acquisitions, metadata, serials, or bibliographic workflows.
• Experience building or maintaining MARC export/import logic.
• Experience parsing XML/ONIX files and mapping metadata to application records.
• API integration with FOLIO or another ILS.
• Experience with ServiceNow MID Server.
• Experience with update sets and ServiceNow application repository promotion.
• Experience supporting annual ServiceNow upgrades.
• Section 508/accessibility testing exposure.
• Federal client experience.
• Experience writing sprint estimates and working in Kanban/Scrum delivery.
• Mandatory Certifications: ITIL v3 or higher.
• Active/verifiable ServiceNow Certified System Administrator.
• Active/verifiable ServiceNow Certified Application Developer.
• Active/verifiable ServiceNow Certified Implementation Specialist; CIS–CSM preferred.
• Other CIS specialties may be acceptable only if the candidate otherwise meets the exact ServiceNow CSM/scoped-app requirements

Aufgaben

• Lead O&M and enhancement work for three ServiceNow applications: PrePub Book Link, MARS, and ISSN Uplink.
• Inherit custom scoped applications, analyze existing code and workflows, estimate backlog stories, develop fixes and enhancements.
• Support ServiceNow upgrades, coordinate Dev/Test/Production promotion, and work with product owners, testers, platform team, OCIO security, and COR.
• Demonstrates extensive hands-on development in complex scoped applications, including ServiceNow CSM, AngularJS, Service Portal, HTML/CSS, scripting, workflows, integrations, JSON, and Python.

Kenntnisse

IT experience

ServiceNow experience

Scoped applications

CSM experience

AngularJS

HTML/CSS

Workflows & integrations

JSON

Python

XML/ONIX parsing

API integration

MARC/ONIX standards

Service Portal development

Federal client experience

Kanban/Scrum

ITIL v3+

ServiceNow CIS certifications

Jobbeschreibung

• Senior ServiceNow scoped-application architect/developer to lead O&M and enhancement work for three Library of Congress ServiceNow applications: PrePub Book Link, MARS, and ISSN Uplink
• The candidate must be able to inherit custom scoped applications, analyze existing code and workflows, estimate backlog stories, develop fixes and enhancements, support ServiceNow upgrades, coordinate Dev/Test/Production promotion, and work directly with product owners, business testers, the ServiceNow platform team, OCIO security, and the COR
• The candidate must demonstrate hands‑on development experience in complex, scoped applications, including ServiceNow Customer Service Management/Customer Service module, AngularJS, Service Portal, HTML/CSS, scripting, workflow logic, integrations, JSON, and Python

Requirements

• 12+ years of IT experience
• 7+ years of ServiceNow experience
• Hands‑on work with complex custom/scoped ServiceNow applications
• ServiceNow Customer Service module / CSM experience
• AngularJS web development experience
• HTML/CSS experience
• Complex workflows, integrations, scripting, business rules, client scripts, UI actions, scheduled jobs, notifications, and portal work
• JSON and Python
• Automation of ServiceNow or integration components
• MARC21 and ONIX understanding
• Familiarity with ISBN, ISSN, and ISNI standards
• Experience with Integrated Library Systems, preferably FOLIO, Voyager, Alma, OCLC Connexion, Koha, Sierra, or other cataloging/acquisitions systems
• Strongly Preferred: ServiceNow Service Portal development for public/external users
• Experience with publisher, library, cataloging, acquisitions, metadata, serials, or bibliographic workflows
• Experience building or maintaining MARC export/import logic
• Experience parsing XML/ONIX files and mapping metadata to application records
• API integration with FOLIO or another ILS
• Experience with ServiceNow MID Server
• Experience with update sets and ServiceNow application repository promotion
• Experience supporting annual ServiceNow upgrades
• Section 508/accessibility testing exposure
• Federal client experience
• Experience writing sprint estimates and working in Kanban/Scrum delivery
• Mandatory Certifications: Active/verifiable ITIL v3 or higher
• Active/verifiable ServiceNow Certified System Administrator
• Active/verifiable ServiceNow Certified Application Developer
• Active/verifiable ServiceNow Certified Implementation Specialist; CIS–CSM preferred.
• Other CIS specialties may be acceptable only if the candidate otherwise meets the exact ServiceNow CSM/scoped-app requirements

Demonstrates extensive experience in ServiceNow application development and architecture, with a strong focus on complex custom/scoped applications, integrations, and workflow automation. Proficient in leading enhancements and upgrades while collaborating with cross-functional teams and adhering to industry standards.