ServiceNow Consultant (m/w/d)

Fujitsu; Hamburg; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Flexible hours and mobile working

Learning & development opportunities

30 days annual leave

Employee discounts

Health and well-being programs

Pension and savings plans

Zusammenfassung

Fujitsu is pursuing ServiceNow experts to drive implementation projects across Germany. You will design and deliver solutions, tailor platforms to client needs, and lead project workstreams while collaborating with cross-functional teams.

You will contribute to continuous improvement, apply ITIL/ITSM knowledge, and travel about 10% to client sites within the country. Fluency in German and English is required.

Qualifikationen

• Degree in Business Administration, (Business) Informatics, or comparable with consulting experience.
• Knowledge of Enterprise Service Management; ITIL core certs preferred.
• Solid experience with ServiceNow or other service management platforms.
• ServiceNow Certified System Administrator; extra certs (ITSM/HRSD/SAM/HAM) advantageous.
• Public Sector and/or Retail experience is a plus.
• Web tech knowledge: XML, HTML, JavaScript, JSON; web services familiarity.
• Know-how in agile project management and SCRUM.
• Strong communication, customer focus and analytical mindset.
• Ability to consult/present in German and English.
• Travel willingness around 10%.

Aufgaben

• Contribute to ServiceNow implementation projects for customers.
• Design, develop and advise on solutions across processes and platforms.
• Plan, design, and deliver (sub-)projects.
• Review, customize and enhance existing ServiceNow implementations.
• Collaborate within technical project teams to build innovative solutions.
• Drive continuous improvement of services.

Kenntnisse

Process consulting

Agile SCRUM

German & English comms

Travel readiness

Ausbildung

Business Administration/BSc Informatics

Tools

ServiceNow

ITSM platforms

XML

HTML

JavaScript

JSON

Jobbeschreibung

Job Location: Düsseldorf, Berlin, Hamburg, Augsburg, Frankfurt am Main, Hannover Chicago Lane, München, Nürnberg, Stuttgart

Location Flexibility: Multiple Locations in Country

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Your Responsibilities

• Contribute to exciting and challenging ServiceNow implementation projects for our customers


• Design, develop, and advise on solutions across various process and platform areas


• Take responsibility for the planning, design, and delivery of (sub-)projects


• Review, customize, and enhance existing ServiceNow implementations


• Collaborate within technical project teams to develop innovative solutions


• Drive continuous improvement and enhancement of our services

What You Bring

• Successfully completed degree in Business Administration, (Business) Informatics, or a comparable qualification, along with professional experience in process and platform consulting


• Knowledge of Enterprise Service Management, ideally with an ITIL certification for the core ITSM area


• Solid experience with ServiceNow or other service management platforms


• ServiceNow Certified System Administrator certification; additional implementation certifications are advantageous (preferred: ITSM, HRSD, SAM/HAM)


• Experience within the Public Sector and/or Retail industry is an advantage


• Conceptual knowledge of web technologies such as XML, HTML, JavaScript, JSON, and Web Services


• Knowledge of agile project management and agile software development methodologies (SCRUM)


• Strong communication skills, a customer-focused mindset, and an analytical approach to work


• Ability to consult and present effectively in both German and English


• Willingness to travel (approximately 10%)

What We Offer

• Flexible working hours and the option of mobile working to support a healthy balance between family, leisure, and career


• Extensive learning and development opportunities, enabling you to pursue an expert or leadership career path


• 30 days of annual leave, additional special leave, and an attractive compensation package


• Access to a wide range of discounts and employee benefits


• Award-winning health and well-being programs


• Attractive pension and savings plans to help you prepare for your future or your next big adventure

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.