ServiceNow Consultant (m/w/d)

Fujitsu Limited; Düsseldorf; Hybrid; EUR 60,000 - 100,000; Full time

Benefits offered by this job

Learning & development opportunities

30 days leave plus additional leave

Employee discounts

Health and well-being programs

Pension and savings plans

Job summary

Fujitsu Limited in Germany is looking for a ServiceNow-focused consultant to contribute to implementation projects, design and delivery of solutions, and continuous service improvement. You will work in cross-functional teams, applying ITIL-based practices, with opportunities to grow through certifications and diverse industry exposure.

The ideal candidate has ServiceNow expertise, ITIL knowledge, and experience in at least one of Public Sector or Retail, with strong communication in German and

Qualifications

• Degree in business administration, informatics, or a comparable qualification with consulting experience.
• Knowledge of Enterprise Service Management and ITIL core ITSM.
• Solid ServiceNow experience and related certifications.
• Experience in public sector or retail is a plus.
• Experience with agile project management and SCRUM.

Responsibilities

• Contribute to exciting and challenging ServiceNow implementation projects for our customers
• Design, develop, and advise on solutions across various process and platform areas
• Take responsibility for the planning, design, and delivery of (sub-)projects
• Review, customize, and enhance existing ServiceNow implementations
• Collaborate within technical project teams to develop innovative solutions
• Drive continuous improvement and enhancement of our services

Skills

ITIL knowledge

ServiceNow

Agile SCRUM

German & English

Strong communication

Analytical mindset

Travel readiness

Education

Business/IT degree

Tools

ServiceNow platform

Job description

Location Flexibility: Multiple Locations in Country

Posting Start Date: 8/27/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Your responsibilities

• Contribute to exciting and challenging ServiceNow implementation projects for our customers
• Design, develop, and advise on solutions across various process and platform areas
• Take responsibility for the planning, design, and delivery of (sub-)projects
• Review, customize, and enhance existing ServiceNow implementations
• Collaborate within technical project teams to develop innovative solutions
• Drive continuous improvement and enhancement of our services

What you bring

• Successfully completed degree in Business Administration, (Business) Informatics, or a comparable qualification, along with professional experience in process and platform consulting
• Knowledge of Enterprise Service Management, ideally with an ITIL certification for the core ITSM area
• Solid experience with ServiceNow or other service management platforms
• ServiceNow Certified System Administrator certification; additional implementation certifications are advantageous (preferred: ITSM, HRSD, SAM/HAM)
• Experience within the Public Sector and/or Retail industry is an advantage
• Knowledge of agile project management and agile software development methodologies (SCRUM)
• Strong communication skills, a customer-focused mindset, and an analytical approach to work
• Ability to consult and present effectively in both German and English
• Willingness to travel (approximately 10%)

What we offer

• Flexible working hours and the option of mobile working to support a healthy balance between family, leisure, and career
• Extensive learning and development opportunities, enabling you to pursue an expert or leadership career path
• 30 days of annual leave, additional special leave, and an attractive compensation package
• Access to a wide range of discounts and employee benefits
• Award-winning health and well-being programs
• Attractive pension and savings plans to help you prepare for your future or your next big adventure

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it’s the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.