ServiceNow Architect – Employee Workflows

Alldus International Consulting Ltd; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible and hybrid working arrangements

Access to extensive learning and certification resources

Comprehensive wellbeing and employee support programmes

Competitive benefits package

Zusammenfassung

Alldus International Consulting Ltd is seeking a ServiceNow Architect - Employee Workflows to join their team in Berlin, Germany. This position offers flexible full-time or part-time arrangements. The architect will focus on designing scalable ServiceNow solutions for clients across various sectors, notably utilizing CSM and HRSD.

The ideal candidate will demonstrate professional fluency in German and English, possess a degree in Computer Science or similar, and have proven ServiceNow architecture experience.

The role promises structured career development, comprehensive wellbeing programs, and a competitive benefits package.

Qualifikationen

• Professional fluency in both German and English is required.
• Degree in Computer Science, Business Informatics or similar field is necessary.
• Proven experience in ServiceNow architecture or similar roles.

Aufgaben

• Design and implement scalable ServiceNow solutions.
• Lead the integration of ServiceNow into complex environments.
• Collaborate with stakeholders to align solutions with organizational goals.

Kenntnisse

Fluency in German and English

ServiceNow architecture experience

Strong expertise in CSM and HRSD

Experience in regulated environments

Familiarity with ServiceNow AI capabilities

Ausbildung

Degree in Computer Science or Business Informatics

Tools

ServiceNow certifications (CSA, CAD, CIS-CSM, CIS-HRSD)

Jobbeschreibung

Our client, a global IT consulting organization, is hiring a ServiceNow Architect - Employee Workflows to join the team in Berlin, Germany on a full‑time or part‑time basis. The successful candidate will play a key role in designing and delivering enterprise‑scale digital service platforms, while also helping clients modernise service operations, optimise business processes and maximise the value of the ServiceNow platform.

Responsibilities

• Design and implement scalable ServiceNow solutions, with a focus on Customer Service Management (CSM), HR Service Delivery (HRSD) and digital workflow transformation.
• Define platform strategies and solution architectures that support long‑term business objectives for both national and international clients.
• Lead the integration of ServiceNow into complex enterprise environments and provide architectural guidance for transformation and migration initiatives.
• Act as a technical lead within cross‑functional project teams, supporting stakeholders across regulated sectors including government, utilities and energy.
• Drive innovation through the adoption of AI‑enabled capabilities and automation tools to improve service delivery, user experience and operational efficiency.
• Collaborate with business and technical stakeholders to ensure solutions align with organisational goals and industry best practices.

Skillset

• Professional fluency in German and English.
• Degree in Computer Science, Business Informatics or similar.
• Proven experience in ServiceNow architecture, consulting or technical leadership positions.
• Strong expertise across the ServiceNow platform, particularly within CSM, HRSD, integration and transformation programs.
• Experience working within highly regulated environments such as public sector, utilities, energy or similar industries is advantageous.
• Familiarity with emerging ServiceNow AI capabilities and automation tools, including Now Assist is beneficial.
• ServiceNow certifications such as CSA, CAD, CIS‑CSM or CIS‑HRSD are desirable.

Benefits

• Flexible and hybrid working arrangements.
• Structured career development frameworks and leadership pathways.
• Access to extensive learning and certification resources.
• Comprehensive wellbeing and employee support programmes.
• Competitive benefits package including mobility initiatives, employee discounts, pension contributions, and health‑related benefits.