Service Product Specialist (m/f/d)

AMjobcenter; Krailling; On-site; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Flexible working time models

30 days vacation

Travel allowance for public transport

Job bike

Parking spaces

Charging facilities for electric bikes

Childcare allowance

Personal timeout

Wellness offerings

Company restaurant

Relocation reimbursement

Targeted further education

Corporate benefits for employees

Job summary

EOS, the world market leader in industrial 3D printing, seeks a Digital Service Solutions team member in Krailling to own the content and ongoing development of our service products. You will ensure accurate maintenance plans, parts lists, and timely updates in SAP and Excel, while delivering high-quality information to internal teams and customers.

You will maintain product data, pricing, and quotation configurations across SAP, Salesforce and other systems, generate reports, and explore

Qualifications

• Technical training in a technical field or degree in a related area
• First professional experience in technical after-sales support, with maintenance processes or service products
• Proficiency with SAP (Customer Service Module) and Excel; familiarity with AI tools preferred
• Strong written and spoken English; German is a plus

Responsibilities

• Own the content and ongoing development of service products
• Support maintenance strategies, keep maintenance plans and parts lists accurate
• Update data in SAP/Excel and ensure right information is delivered to internal teams and customers
• Create reports/ analyses to identify optimizations and explore AI-driven improvements

Skills

English language proficiency

Analytical thinking

Education

Technical training in mechatronics/electrical engineering

Tools

SAP (CS module)

Excel

Artificial Intelligence tools

Job description

We, EOS - world market leader for industrial 3D printing, are looking for you to support our Digital Service Solutions Team in Krailling.

TECHNOLOGY is what unites us. MEANINGFUL are our daily actions. INDEPENDENT is what we remain. We believe we can help create a better world for everyone - this is what EOS stands for.

Your Mission

You will take ownership of the content and continuous development of our existing service products.

This includes supporting the implementation of maintenance strategies, keeping maintenance plans and parts lists accurate, testing new versions, and making updates directly in Excel and SAP.

You will make sure our internal teams and external customers receive the right service product information at the right time, in the right quality and format.

You will maintain product data, pricing and quotation configurations across SAP, Salesforce and other systems, while supporting our service products throughout their entire lifecycle.

You will turn data into practical improvements by creating reports and analyses, identifying optimisation opportunities, and exploring how technologies such as artificial intelligence can make our processes smarter and more efficient.

Your Talents

• Successfully completed technical training with a focus on mechatronics/electrical engineering, or successfully completed studies in a technical field
• First professional experience in technical after-sales support, with maintenance processes or service products, or similar
• Practical knowledge in working with SAP (Customer Service Module), Excel, as well as Artificial Intelligence tools
• Very good written and spoken English skills: German is a plus

Our Benefits

• Flexible working time models, 30 days of vacation
• Travel allowance for public transport, job bike, parking spaces, charging facilities for electric vehicles
• Childcare allowance
• Possibility of personal timeout
• Health offerings (incl. Wellhub)
• Company restaurant
• Reimbursement of relocation expenses
• Targeted further education opportunities
• Corporate Benefits for employees

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box - and we're looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.