Service Manager Gabelstapler & Hafenmaschinen (m/w/d)

XCMG Europe GmbH; Krefeld; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Opportunities for professional development

Flat hierarchies and short decision-making processes

Attractive working conditions promoting work-life balance

Job summary

A leading equipment provider in Krefeld, Germany is seeking a skilled service technician responsible for service and maintenance operations in forklifts and port equipment. The ideal candidate has solid technical knowledge, experience in heavy machinery maintenance, and excellent communication skills in German and English. Join a motivated team focused on innovation and professional development opportunities in a supportive work environment promoting work-life balance.

Qualifications

• Solid technical knowledge of forklifts and/or port machinery.
• Experience in maintenance, repair, and service processes for heavy machinery.
• Hands-on mentality and strong customer orientation.

Responsibilities

• Responsible for service and maintenance operations in the field of forklifts and port equipment.
• Document service and maintenance activities and support product and service improvement.
• Lead a small service team and coordinate external service providers.

Skills

Technical knowledge of forklifts and/or port machinery

Customer service experience

Hands-on mentality

Team player

Entrepreneurial mindset

Education

Technical background in mechatronics, industrial mechanic, electrician

Job description

Your mission

• Responsible for service and maintenance operations in the field of forklifts and port equipment
• Ensure the quality and compliance of all service and maintenance activities
• Identify and report deviations or quality issues in services or products and contribute to root cause analysis
• Document service and maintenance activities and actively support continuous product and service improvement
• Work closely with customers to capture machine requirements and operational needs in the forklift and port equipment sector
• Manage and optimize internal service processes and interfaces (e.g., spare parts, logistics, technical support)
• Lead a small service team and coordinate external service providers or subcontractors

Your profile

• Solid technical knowledge of forklifts and/or port machinery (e.g., reachstackers, container handlers, industrial trucks)
• Experience in maintenance, repair, and service processes for heavy machinery (hydraulics, electrical, mechanical systems)
• Experience in customer service and collaboration with sales, product, and service teams
• Technical background (e.g., mechatronics, industrial mechanic, electrician) or equivalent qualification
• Hands‑on mentality, team player, strong customer orientation, and entrepreneurial mindset
• Willingness to travel for on‑site customer visits; excellent German communication skills, good English skills

Why us?

• Exciting tasks in an international and growing company in the field of construction and port machinery
• Opportunities for professional development and training
• Flat hierarchies, short decision‑making processes, and a modern work environment
• A motivated and collaborative team focused on innovation
• Attractive working conditions promoting work‑life balanceInternational environment with the freedom to contribute and shape your role