Service Engineer (m/f/d)

GoodWe; München; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Diversity and international team

Professional development

Flat hierarchies

Zusammenfassung

GoodWe Europe is seeking a Technical Management Engineer to advance Level 2 service, support Level 1 teams, and train the local staff. Based in Munich, you will work with distributors, installation partners, and R&D to deliver top-tier solar PV solutions.

You will collaborate across borders, travel as needed, and help position GoodWe as a Tier 1 service provider in Europe. The role offers exposure to technical challenges and customer-focused service delivery.

Qualifikationen

• Bachelor's degree in electrical engineering or related field.
• Minimum 3 years in technical support or engineering environment.
• Strong cross-border collaboration and customer service focus.
• Fluent in German, English and Chinese.

Aufgaben

• Support Level 1 hotline training and ensure technical proficiency.
• Provide direct technical support to distributors and installers remotely and on-site.
• Analyse product issues and escalate to Level 3 when needed.
• Conduct customer installation and service training sessions online and in-person.
• Improve service processes and tools to boost satisfaction and efficiency.
• Coordinate with headquarters to confirm solutions and guide on-site implementation.
• Maintain strong relationships with customers, service partners, R&D, and sales.
• Manage major regional issues and liaise with multiple countries as needed.

Kenntnisse

Technical background

German fluent

English fluent

Chinese fluent

Cross-border collaboration

Ausbildung

Bachelor's degree in electrical engineering

Jobbeschreibung

Position: Technical Management Engineer (m/f/d)

Your mission

As a technical Management Engineer, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the Europe regional team supporting our sales growth and maintaining customer loyalty.

A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.

This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in the Europe.

Your main responsibilities

• Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
• Act according to service KPIs and processes, with a strong focus on customer satisfaction.
• Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
• Analyse product issues and escalation to Level 3 when needed
• Conduct customer installation and service training sessions, both online and in-person.
• Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.
• Responsible for managing major regional issues, contact with various countries to clarify critical technical problems;
• Communicating with headquarters to confirm solutions and guiding on-site implementation.

Your Profile

• A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
• Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
• A passion for solving complex technical challenges.
• At least 3 years of experience in technical support, ideally within a technical or engineering environment.
• Enjoys cross-border collaboration and working with international teams and customers.
• Structured, results-oriented approach with a strong focus on customer service.
• Customer oriented mindset.
• Fluent in Germany, English and Chinese.
• Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
• Willingness to travel.

What we offer

• Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe Europe team.
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
• Passionate work environment with flat hierarchies and fast decision making
• Have fun and do something meaningful & make a difference!!!