Service Controller

Sperry Marine; Hamburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Flexible working hours

Work-life balance

Personal and professional development opportunities

Modern workplace

Zusammenfassung

A global leader in marine navigation solutions is seeking a Service Controller in Hamburg. This role involves handling service requests, coordinating shipments, and liaising with agents globally. Candidates should have experience in customer service, manage multiple tasks effectively, and communicate fluently in English. The position provides a competitive salary, benefits for health and well-being, and opportunities for professional development within a supportive work environment.

Qualifikationen

• Experience in a fast-paced, busy environment.
• Customer-facing or service coordination experience is essential.
• Interest in technical products is advantageous.
• Fluent English language written and spoken
• Able to stay calm under pressure
• A problem solving attitude
• Ability to handle different task simultaneously
• Strong administration skills
• Time efficient and well organised

Aufgaben

• Handle incoming service requests and follow-up services.
• Liaise with ships agents worldwide to arrange attendance and shipment.
• Provide feedback and solutions for follow-up services.
• Participate in a 24/7 rota for out-of-office service attendances.
• Linear and stable invoicing throughout the whole financial period
• Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
• Responsible for providing feedback/outcome of service to customer and providing solutions for follow‑up services
• Participate in a 24/7 rota for out of office hours service attendances

Kenntnisse

Customer service skills

Problem-solving attitude

Strong administration skills

Ability to work under pressure

Fluent English

Jobbeschreibung

Join the Service Controller role at Sperry Marine.

Role Overview

Join a global leader in marine navigation solutions and help keep the world’s ships moving.

At Sperry Marine, we’ve been at the forefront of maritime innovation for over 100 years. As a trusted supplier of navigation, communication, and automation systems to commercial and naval fleets, we operate across Europe, the Americas, and Asia, with nearly 400 employees in 10 countries.

We’re now looking for a Service Controller to join our dynamic team. In this fast-paced role, you’ll be the first point of contact for incoming service requests, ensuring vessels around the world receive the right support, parts, and expertise — exactly when and where they need it.

• Handling of all incoming service requests for service and follow-up services
• Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
• Liaising with ships agents worldwide to arrange the attendance and shipment of parts
• Work closely with the Service Managers, Supervisors and Engineers to plan the local services
• Linear and stable invoicing throughout the whole financial period
• Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
• Responsible for providing feedback/outcome of service to customer and providing solutions for follow‑up services
• Participate in a 24/7 rota for out of office hours service attendances

About You

• Experience of working in a fast‑paced, busy environment
• Experience within the maritime advantageous as well as interest in technical products
• Previous experience in a customer‑facing or service coordination role is essential
• Fluent English language written and spoken
• Able to stay calm under pressure
• A problem solving attitude
• Ability to handle different task simultaneously
• Strong administration skills
• Time efficient and well organised

If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under‑represented demographic.

What You Get In Return

• Competitive salary
• A range of other benefits to support the health, wellbeing and lifestyle of you and your family
• Work‑life balance (working time account, overtime compensation, flexible working hours, partly mobile working)
• Modern and ergonomic workplace in the heart of Hamburg
• Opportunities for personal and professional development

About Us

With over 100 years of expertise in navigation, we are a trusted global leader in advanced navigation solutions - including radars, compasses, steering systems, speed logs, and fully integrated bridge and control systems. Our commitment to innovation is matched by our dedication to providing 24/7 support to our customers worldwide.

At the core of our success are our people. Their passion and dedication drive our growth and shape our future. In return, we support our employees in balancing work and life, maintaining their health and well‑being, and developing their long‑term careers.

We value diverse perspectives and believe that innovation thrives when bright minds collaborate. We are committed to creating an inclusive environment where everyone can thrive.

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