Senior Technology Systems & Support Engineer

BIMM University; Berlin; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

BIMM University in Berlin seeks a Senior Technology Systems & Support Engineer to deliver high-quality tech support across campuses, helping staff and students use technology effectively for learning and operations.

You will provide advanced support for endpoints, devices, and collaboration tools, escalate complex incidents, and contribute to projects while documenting processes.

Qualifications

• Experience in technology support or systems engineering.
• Strong knowledge of endpoint devices, operating systems and workplace technologies.
• Ability to diagnose and resolve complex technical issues.

Responsibilities

• Deliver onsite and remote technology support across hardware, software and collaboration platforms.
• Escalate complex incidents and requests and implement effective solutions.
• Coordinate onsite support across campuses balancing planned work with priorities.
• Provide day-to-day guidance and technical leadership to the team.
• Support deployment, configuration and management of devices and workplace technologies.
• Collaborate across Technology to resolve infrastructure, network, application and security issues.
• Maintain readiness of classroom and meeting room tech.
• Contribute to technology projects and campus developments.
• Maintain documentation and follow service and security processes.
• Identify opportunities to improve services and user experience.

Skills

Experience in technology support

Systems engineering background

Endpoint & workplace tech knowledge

Job description

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the role

As a Senior Technology Systems & Support Engineer, you will play a key role in delivering high-quality technology support across BIMM University, helping ensure colleagues and students can make effective use of technology to support learning, teaching and day-to-day operations.

Working within Technology Services & Support, you'll provide advanced technical support across a range of endpoint, workplace, classroom and collaboration technologies, acting as an escalation point for more complex issues while helping to maintain reliable, user-focused services.

What You'll Do:

• Deliver onsite and remote technology support across a range of hardware, software and collaboration platforms.
• Act as an escalation point for complex technical incidents and service requests, helping to identify and implement effective solutions.
• Coordinate onsite technology support activities across assigned campuses, balancing planned work with operational priorities.
• Support and develop a Technology Systems & Support Engineer, providing day-to-day guidance and technical leadership.
• Support the deployment, configuration and ongoing management of devices and workplace technologies.
• Work collaboratively with colleagues across Technology to diagnose and resolve infrastructure, network, application and security-related issues.
• Help maintain the operational readiness of classroom, teaching, meeting room and collaboration technologies.
• Contribute to technology projects, campus developments and the introduction of new technologies and services.
• Maintain accurate documentation and follow established service, security and support processes.
• Identify opportunities to improve services, streamline support processes and enhance the user experience.

What You'll Bring:

• Experience working in technology support, systems engineering or a similar technical environment.
• Strong technical knowledge across endpoint devices, operating systems, hardware and workplace technologies.
• The ability to diagnose and resolve complex technical issues, identifying practical and effective solutions.