IT Engineer

Nhs View All Jobs; Deutschland; On-site; EUR 41,000 - 56,000; Full time

Job summary

The IT Engineer role is part of the GM ICB IT Engineering Team, delivering proficient IM&T support across the customer base. The post holder will install, configure and maintain end-user equipment, systems and software, and assist with local data centre and communications technology requirements.

The role covers across Greater Manchester, with regular customer site visits and remote work as needed. You will engage with General Practice, CCGs and 3rd parties, upholding SLAs and collaborating

Qualifications

• Windows/Desktop Support experience essential.
• Degree or equivalent experience of working as an IT Engineer including field work.
• Desirable: knowledge/experience of printer faults.
• Desirable: knowledge/experience of Local Area Networks.
• Experience of customer service in the public health environment.
• Qualifications Essential: Relevant Technical Certifications (Such as MDAA, A+, MCSA, etc.)
• Desirable: Experience of desktop field visits.
• General Skills Essential: Customer Service Skills
• Desirable: Technical Solutions

Responsibilities

• Provide IM & IT support across the customer base.
• Install, configure and maintain end user equipment, systems and software.
• Assist with local data centre and communications technology requirements.
• Test and support deployment activities that require IT engineering resources.
• Communicate with multiple stakeholders and work remotely and in the field as required.
• Visit customer locations regularly to deliver support within agreed SLAs.

Skills

Customer Service Skills

Education

Degree or Equivalent experience as IT Engineer

Tools

Local Area Networks

Printer fault knowledge

Job description

The IT Engineer will provide a proficient IM & T support services across the customer base. The post holder will be involved in the installation, configuration and maintenance of end user equipment, systems and software, and assisting with local data centre and communications technology requirements. Duties will also include being involved in testing and supporting deployment activities that require IT engineering resource. The IT Engineer will have diagnostic and fault finding knowledge/skills and a broad range of IT knowledge and is required to work remotely and in the field as required., An opportunity has arisen for an IT Engineer to work as part of the GM ICB IT Engineering Team. The IT Engineer role will provide a proficient IM & T support service across the customer base. The role being advertised is to cover the any locality across Greater Manchester, based on business requirements. Applicants must also be a Regular Car user and be expected to visit customer locations on a regular basis. The IT Engineer will communicate at many business levels including General Practice, Clinical Commissioning Groups and 3rd Parties with agreed Service Level Agreements. Relationships with Suppliers and customers will be a day to day theme and also creating good working relationships with IM&T colleagues with excellent collaboration needed with other support teams. In addition the above post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders.

• To promote NHS GMs vision, and mission and to uphold the NHS GMs values in all day to day activities and delivery of services
• Take corporate accountability for the delivery of shared corporate responsibilities e.g. relevant contribution to Corporate Objectives, Risk Register and Assurance Framework.
• To ensure that NHS GM develops a culture that promotes equality and values diversity and that the service you provide meets the needs of all service users. This may involve the development and monitoring of policies and procedures to ensure the services you provide are inclusive to all.
• To participate in an agreed on-call rota (delete if not relevant)
• In accordance with the Health and Safety at Work Act 1974 and subsequent legislation the post holder is required to undertake a proactive role in the management of risks in all their actions. This includes:
• Undertaking risk assessments in line with NHS GM risk assessment process;
• Reporting all incidents, near misses and hazards in line with NHS GMs reporting arrangements/system
• Undertaking a statutory duty of care for your own personal safety and that of others
• Attending all statutory and mandatory health and safety training, appropriate to the role
• Promote NHS GMs vision, and mission and to uphold NHS GMs values in all day to day activities and delivery of services;
• Participate in the objective setting process as part of the annual Performance Development Review/appraisal process, to understand how own role and objectives are linked to team,
• directorate and corporate objectives, to review what aspects of your role are being done well, and to identify any areas for development.
• Undertake relevant activities and mandatory training to meet objectives identified in Personal Development Plan.
• Adhere to all NHS GM policies and guidelines, including HR, Information Governance, Risk Management and Health & Safety policies.
• Comply with relevant NHS GM and own professional codes of conduct and accountability.
• Maintain professional registration if this is a requirement of the job.
• Carry out your duties in a way that supports equality and values diversity. This responsibility includes your actions in relation to service users, carers, work colleagues, people in other organisations and members of the public.
• In accordance with the Health and Safety at Work Act 1974 and subsequent legislation the post holder is required to undertake a proactive role in the management of risks in all their actions. This includes:
• Undertaking risk assessments in line with NHS GM risk assessment process;
• Reporting all incidents, near misses and hazards in line with NHS GMs reporting arrangements/system
• Undertaking a statutory duty of care for your own personal safety and that of others
• Attending all statutory and mandatory health and safety training, appropriate to the role
• Maintain the security and confidentiality of information you come across in your role in NHS GM in line with NHS GM policies and protocols..
• All employees have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult protection procedures and who to contact within NHS GM for further advice. All employees are required to attend safeguarding awareness training
• and to undertake additional training appropriate to their role.
• To carry out all duties and responsibilities of the post in accordance with NHS GMs Equality, Diversity and Human Rights policies, avoiding unlawful discriminatory behavior and actions when dealing with colleagues, service users, members of the public and all other stakeholders.
• To promote awareness of and respect for Equality, Diversity and Human Rights in accordance with NHS GM policies and procedures.

Windows / Desktop Support experience Essential

• Degree or Equivalent experience of working as an IT Engineer including field work.

Desirable

• Knowledge/experience of printer faults
• Knowledge/experience of Local Area Networks
• Experience of customer service in the public health environment

Qualifications Essential

• Relevant Technical Certifications (Such as MDAA, A+, MCSA, etc.)

Desirable

• Experience of desktop field visits

General Skills Essential

• Customer Service Skills

Desirable

• Technical Solutions

Integrated Care Boards (ICBs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area.

Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.