Senior Technical Support Manager (inverter & BESS- mandarin speaking)

Taylor Hopkinson | Powered by Brunel; Deutschland; Vor Ort; EUR 110.000 - 140.000; Vollzeit

Zusammenfassung

Taylor Hopkinson | Powered by Brunel is seeking a Mandarin-speaking professional for a leadership role in Germany. The position focuses on managing service delivery for a global solar inverter and BESS manufacturing company, including expansion of large accounts and cross-regional coordination.

You will lead service teams, drive performance metrics, and implement HQ service processes across the region. A strong background in PV inverters, energy storage, and EV chargers is highly valued, along

Qualifikationen

• Bachelor or above in electrical engineering, renewable energy, PV engineering or related field.
• Experience in a leadership role with people management.
• Fluent in Mandarin and English.
• Knowledge of PV inverters, energy storage systems and EV chargers is preferred.
• Ability to lead in a dynamic, fast-paced environment.
• 10+ years in operative service for electro-mechanical B2B products is a plus.

Aufgaben

• Develop local business plan and align with global strategy to achieve growth.
• Implement and operate service processes and meet service levels.
• Coach and develop service and support teams with KPI focus.
• Manage and execute actions to hit annual budget targets and KPIs.
• Build a culture of accountability, motivation and teamwork.
• Target large accounts and create opportunities to increase customer satisfaction.
• Lead change initiatives like HQ service process implementations.
• Oversee Service Partner management and maintenance.
• Execute key customer escalation actions in EMEA.
• Represent local TS Service in key meetings.
• Provide technical support and oversee partner performance for repair and maintenance.

Kenntnisse

Leadership

Mandarin

English

People management

Communication

Proactive

Team coaching

Cross-regional collaboration

Ausbildung

Bachelor's degree or higher (Electrical/ Renewable Energy)

Jobbeschreibung

Opportunity for a mandarin speaking professional to join a global leading solar Inverter & BESS manufacturing company.

Primary Location: Germany with domestic and international travel including to HQ in China

Employment Type: Full-time

• Develop the local business plan and do resource planning in line with the global strategy to achieve growth objectives
• Implement and operate processes according to service levels and service objectives
• Coaches and develops the service and support teams (skills, processes, ensure teamwork/integration, KPIs)
• Formulate and implement actions necessary within the service business to achieve the annual budget targets and KPI
• Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors
• Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase customer satisfaction
• Successful Manager of change (e.g. implementation of HQ service process topics, like new systems, tools and processes)
• Take responsibility for Service Partner management and maintenance
• Implement the action in EMEA of the key customer escalation
• Join key meetings as local TS Service representative
• Take responsibility for technical support as well as the performance management to local partners of repair & maintenance

Your background and skills:

• Bachelor or above degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Previous experience in a leadership position.
• Fluent in Mandarin and English.
• Knowledge of the technical requirements for PV inverter, energy storage systems, EV chargers in the distribution and/or utility scale segments.
• Ability to lead and focused in a dynamic, fast-paced environment
• Ideally 10 years in operative service for electro-mechanical b2b products,
• Prior work experience in a PV related industry is not a necessity but will be an advantage
• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Proactive, dynamic, solution and customer oriented
• Leadership of across regions, to coaches and develops the team

What we offer:

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry