Senior Technical Account Manager – Automation Test Engineer

Jobtailor; Deutschland; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a technically seasoned Customer Success Engineer to own onboarding for new customers and lead hands-on enablement across test frameworks and CI/CD pipelines.

You will guide initial use cases, drive rapid value realization, and help scale adoption across teams. Extensive QA automation, DevOps, and customer-facing experience are essential for success.

Qualifikationen

• Requires 5+ years in QA automation or DevOps.
• Strong hands-on engineering background with modern tech.
• Experience with test automation frameworks, APIs, and CI/CD.
• Excellent written and verbal English.

Aufgaben

• Own the technical onboarding experience for new customers.
• Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines.
• Guide customers through initial use cases that align with their success criteria.
• Ensure customers reach meaningful value quickly and confidently.
• Drive sustained adoption across teams, projects, and workflows.
• Help customers expand test coverage, standardize best practices, and scale usage over time.
• Provide expert guidance on test automation strategy, visual testing, and quality maturity.
• Identify adoption gaps and proactively recommend technical improvements.
• Serve as the primary technical point of contact for assigned accounts.
• Troubleshoot and resolve complex technical challenges in coordination with Support team.
• Conduct technical health checks, architecture reviews, and optimization sessions.
• Lead root cause analysis for escalations and recurring issues.
• Proactively identify technical risks that could impact adoption, satisfaction, or renewal.
• Partner with CSMs to support renewals and expansions with strong technical validation.
• Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering.
• Collaborate closely with Product, Engineering, Support, Sales, and Customer Success.
• Contribute to onboarding playbooks, best practices, and enablement materials.
• Help improve internal processes that scale technical customer success.

Kenntnisse

English fluency

Engineering background

Test automation

CI/CD

SDLC

Debugging

Communication with senior engineers

QA automation

Customer-facing

Quality/DevOps

Tools

Playwright

Selenium

Cypress

APIs

Onboarding playbooks

Jobbeschreibung

Responsibilities

• Own the technical onboarding experience for new customers
• Lead hands‑on enablement sessions to implement across test frameworks and CI/CD pipelines
• Guide customers through initial use cases that align with their success criteria
• Ensure customers reach meaningful value quickly and confidently
• Drive sustained adoption across teams, projects, and workflows
• Help customers expand test coverage, standardize best practices, and scale usage over time
• Provide expert guidance on test automation strategy, visual testing, and quality maturity
• Identify adoption gaps and proactively recommend technical improvements
• Serve as the primary technical point of contact for assigned accounts
• Troubleshoot and resolve complex technical challenges in coordination with Support team
• Conduct technical health checks, architecture reviews, and optimization sessions
• Lead root cause analysis for escalations and recurring issues
• Proactively identify technical risks that could impact adoption, satisfaction, or renewal
• Partner with CSMs to support renewals and expansions with strong technical validation
• Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering
• Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
• Contribute to onboarding playbooks, best practices, and enablement materials
• Help improve internal processes that scale technical customer success

Requirements

• Advanced/fluent English skills – Excellent written and verbal communication skills
• Strong hands‑on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
• Experience with test automation frameworks, APIs, and CI/CD pipelines
• Solid understanding of the software development lifecycle (SDLC)
• Proven ability to debug, troubleshoot, and solve complex technical problems
• Strong communication skills and comfort working directly with senior engineers and technical leaders
• 5+ years of experience in QA Test automation or DevOps
• Experience in test automation (functional, regression, UI testing)
• Familiarity with Playwright, Selenium, Cypress, or similar frameworks
• Prior experience in a customer‑facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
• Background in Quality Engineering, Software Development, or DevOps
• Experience supporting customers across different maturity levels and organizational complexity

Core Competencies

Demonstrates expertise in test automation strategy, CI/CD pipelines, and customer onboarding processes, ensuring customers achieve value and satisfaction through effective technical guidance and support. Proficient in troubleshooting complex technical challenges and collaborating with cross‑functional teams to drive adoption and optimize customer success.

Highest‑signal resume keywords

• Test Automation Frameworks
• CI/CD Pipelines
• Java, JavaScript, TypeScript, Python
• Customer‑Facing Technical Role
• Quality Engineering

Hard Skills

• Test Automation
• Debugging
• Troubleshooting
• Software Development Lifecycle (SDLC)
• Functional Testing
• Regression Testing
• UI Testing
• Technical Health Checks
• Root Cause Analysis
• Technical Risk Identification

Soft Skills

• Excellent Communication Skills
• Collaboration
• Customer Advocacy
• Problem Solving
• Technical Leadership

Industry Keywords

• Quality Assurance (QA)
• DevOps
• Customer Success Management
• Technical Account Management
• Software Development

Tools & Technologies

• Playwright
• Selenium
• Cypress
• APIs
• Onboarding Playbooks