Senior System Engineer – Microsoft, Modern Workplace

Jobtailor; Köln; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor in Köln seeks an IT Operations Specialist to provide 2nd/3rd level support for Microsoft infrastructures and to maintain the Modern Workplace environment.

You will handle incidents end-to-end, collaborate with the Service Desk, and implement standard changes like patches and maintenance.

Qualifikationen

• Completed vocational training or IT degree with IT operations experience.
• Experience handling incidents in a 2nd/3rd level support environment.
• Strong knowledge of Windows Server and Active Directory; Exchange/SQL preferred.
• Initial experience with Microsoft cloud technologies (M365, Azure, AVD).
• Understand Incident, Problem and Change concepts.
• Self-reliant, structured and calm in incident situations.
• Able to document technical issues clearly and understandably.
• Service-oriented, good communication skills and a team player.
• Fluent in German and English.

Aufgaben

• Provide 2nd and 3rd level support for Microsoft infrastructures.
• Handle incidents from analysis to root-cause assessment.
• Maintain and develop Modern Workplace infrastructure.
• Collaborate with Service Desk and take over incidents.
• Plan and execute standard changes like patches and maintenance.
• Operate Windows Server environments and AD services.
• Perform updates and maintenance tasks regularly.
• Document incidents, solutions, and workarounds clearly.
• Work with Operations and Service Delivery Management; participate in on-call.

Kenntnisse

2nd/3rd level support

Incident handling

Documentation

Team player

German & English

Ausbildung

Vocational Training in IT

Tools

Windows Server

Active Directory

MS 365 / Azure

Exchange/SQL (optional)

Jobbeschreibung

Responsibilities

• 2nd and 3rd level support for Microsoft-based infrastructures
• Handle incidents in a structured and sustainable way — from analysis and resolution to root-cause assessment
• Maintain and further develop the Modern Workplace infrastructure
• Work closely with the Service Desk and take over incidents
• Plan and execute standard changes, e.g. patch, maintenance and operational changes
• Operate and maintain Windows Server environments, Active Directory and related Microsoft services
• Perform regular updates and maintenance tasks
• Document incidents, solutions and workarounds in a clear and traceable manner
• Collaborate closely with colleagues from Operations and Service Delivery Management
• Participate in on-call duty and assist with critical incidents

Requirements

• Completed vocational training or a degree in IT and professional experience in operational IT
• Practical experience handling incidents in a 2nd/3rd level support environment
• Strong knowledge of Microsoft infrastructures such as Windows Server and Active Directory; ideally experience with Exchange and/or SQL
• Initial experience with Microsoft cloud technologies (M365, Azure, AVD, etc.)
• Understand the difference between Incident, Problem and Change
• Self-reliant, structured and calm in incident situations
• Able to document technical issues clearly and understandably
• Service-oriented, strong communication skills and a team player
• Fluent in German and English

Core Competencies

Demonstrates expertise in 2nd and 3rd level support for Microsoft-based infrastructures, with strong knowledge of Windows Server, Active Directory, and Microsoft cloud technologies. Capable of handling incidents effectively while maintaining a service-oriented approach and clear documentation.

Certifications & Qualifications

• Vocational Training in IT
• Degree in IT