Senior Manager, Remarketing Operations & Services

Jobgether; Deutschland; Remote; EUR 100.000 - 116.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with 100% match on first 4%

15 days PTO

Remote work

Profitability and growth focus

Zusammenfassung

Jobgether seeks a Senior Manager, Remarketing Operations & Services to lead a nationwide vehicle make-ready and enhancement program remotely from the United States. You will manage a team of Make-Ready Analysts, standardize processes, and drive profitability while aligning with field ops, procurement, finance, sales, product, IT, and training teams.

The role blends operational leadership with vendor strategy, budget oversight, and continuous improvement to transform remarketing services into a

Qualifikationen

• Bachelor's degree in Operations Management, Supply Chain, or related field.
• 7–10+ years of relevant experience in operations, supply chain, automotive, remarketing, or similar.
• Experience leading scalable operational programs across distributed locations.
• Strong vendor management, outsourcing, contract negotiations, and KPI/SLA development.
• Financial and analytical skills including budgeting, forecasting, and ROI.
• Lean Six Sigma or continuous improvement credentials preferred.
• Excellent cross-functional communication and stakeholder management.
• Ability to operate effectively in a remote, distributed environment.

Aufgaben

• Lead end-to-end make-ready and vehicle enhancement lifecycle with clear standards.
• Coach and develop Make-Ready Analysts and set performance expectations.
• Lead vendor strategy for reconditioning services and KPI/SLA development.
• Collaborate with procurement and finance to optimize costs and vendor economics.
• Oversee budgets, forecasts, costs, margins, billing, and revenue leakage prevention.
• Work with regional ops to implement standards and roll out tools.
• Develop training materials and operational forums for consistent execution.
• Ensure adherence to safety, regulatory, SLA, and contract requirements.
• Partner with Sales, Product, IT and Finance to scale services into proposals.
• Establish dashboards and metrics focusing on cost, cycle time, quality, revenue.
• Provide operational insights to inform broader remarketing strategy.

Kenntnisse

Operations leadership

Vendor management

Budgeting & forecasting

Cross-functional collaboration

Process improvement

Data-driven decision making

Stakeholder management

Remote work adaptability

Ausbildung

Bachelor's degree in Operations Management or related

MBA or advanced degree preferred

Jobbeschreibung

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Remarketing Operations & Services based in the United States.

This is a high-impact leadership role responsible for scaling a nationwide vehicle reconditioning and enhancement program across a large branch network.

You'll lead a team of Make-Ready Analysts and establish consistent, efficient standards for preparing vehicles for sale.

The role combines operational leadership, vendor management, financial oversight, and continuous improvement.

You'll work closely with field operations, procurement, finance, sales, product, IT, and training teams to improve execution and profitability.

A key focus will be transforming remarketing services into a scalable, revenue-generating offering while strengthening the seller experience.

This is an opportunity to influence strategy, standardize processes, and maximize the value of every remarketed vehicle.

The position is remote and offers significant scope to shape a growing operational program.

Accountabilities

• Lead the end-to-end make-ready and vehicle enhancement lifecycle, establishing clear ready-for-sale standards, operating procedures, quality requirements, and task guidelines across different clients and vehicle types.
• Manage, coach, and develop a team of Make-Ready Analysts, setting priorities, workloads, objectives, performance expectations, and continuous improvement initiatives.
• Lead the vendor strategy for reconditioning and enhancement services, including vendor identification, onboarding, performance management, issue escalation, KPI/SLA development, and optimization of national versus local resources.
• Partner with Procurement and Finance to support negotiations, evaluate build-versus-buy decisions, control costs, and improve vendor economics and service quality.
• Oversee program budgets, forecasts, spending, vendor costs, margins, billing, and cost-capture processes while identifying opportunities to improve profitability and prevent revenue leakage.
• Collaborate with regional and branch operations to implement make-ready standards, provide coaching, roll out new processes and tools, and reinforce quality-control and inspection practices.
• Develop training materials, job aids, feedback mechanisms, and operational forums that capture frontline insights and drive consistent execution across the branch network.
• Ensure adherence to safety, regulatory, seller SLA, and contractual requirements throughout the program.
• Work cross-functionally with Sales, Account Management, Product, IT, Finance, Analytics, Procurement, and other stakeholders to scale enhancement services and incorporate them into client proposals and contracts.
• Establish dashboards, KPIs, and performance metrics focused on cost, cycle time, quality, vendor performance, revenue, and program growth.
• Provide operational insights and recommendations that inform broader remarketing strategy, service expansion, staffing, and investment decisions.

Requirements

• Bachelor's degree in Operations Management, Supply Chain, or a related discipline required; an MBA or comparable advanced degree is preferred.
• 7--10+ years of relevant professional experience, ideally within operations, supply chain, automotive, remarketing, reconditioning, field services, or a comparable environment.
• Demonstrated experience leading operational programs at scale, including standardizing processes across geographically distributed locations.
• Strong people-management experience, with the ability to coach, motivate, evaluate, and develop teams while establishing measurable performance expectations.
• Proven expertise in vendor management, outsourcing strategy, contract/service negotiations, KPI/SLA development, and vendor performance improvement.
• Strong financial and analytical capabilities, including budgeting, forecasting, cost management, margin analysis, and ROI-focused decision-making.
• Experience with continuous improvement methodologies; Lean, Six Sigma, or similar credentials are preferred.
• Strong project management and organizational skills, with the ability to manage multiple initiatives and priorities in a fast-paced environment.
• Excellent cross-functional communication and stakeholder-management skills, with the ability to influence field teams, executives, vendors, and business partners.
• Strong problem-solving abilities and a data-driven approach to identifying operational inefficiencies and developing scalable solutions.
• Willingness and ability to operate effectively in a remote environment while supporting a geographically distributed branch network.

Benefits

• Competitive annual base salary of approximately $116,020--$135,000, with compensation determined in part by location and experience.
• Medical, dental, and vision insurance.
• Basic life insurance.
• 401(k) plan with a 100% company match on the first 4% contributed.
• 15 days of paid time off annually.
• Full-time remote work environment.
• Opportunity to lead and scale a strategically important nationwide operational program.
• Collaborative, cross-functional environment with exposure to operations, finance, procurement, technology, sales, and strategy.
• Opportunities to contribute directly to process improvement, revenue growth, and customer experience.