Ops Lead

TSMG Holding; Berlin; On-site; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Ongoing training and professional development

Exposure to modern vehicle technologies

Opportunity to lead and scale teams

Job summary

TSMG Holding is seeking an experienced Operations Manager in Berlin to oversee fleet maintenance operations across multiple locations. The role demands strong leadership skills and proven experience in managing large-scale operations in a fast-paced environment.

You will be responsible for ensuring high service quality, optimizing operational efficiency, and fostering team performance. A stable and long-term opportunity awaits candidates with 8+ years of experience in fleet operations and proficiency in English and German.

Qualifications

• 8+ years of experience in fleet operations or automotive service management.
• Proven experience managing multi-site operations or large-scale teams.
• Strong understanding of service delivery and KPIs.

Responsibilities

• Lead daily fleet maintenance operations across multiple locations.
• Monitor performance and ensure service levels are met.
• Identify process gaps and implement improvement initiatives.

Skills

Fleet operations management

Team leadership

Operational performance management

Stakeholder management

Budget management

English fluency

German language competency

Job description

Role Summary

The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.

Key Responsibilities

• Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use.
• Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded.
• Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime.
• Recruit, onboard, train, and manage technicians and operational staff across locations.
• Provide leadership, coaching, and performance management to ensure high team productivity and engagement.
• Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment.
• Oversee scheduling and resource allocation to support 24/7 operations where required.
• Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations.
• Manage operational budgets, control costs, and support financial planning activities.
• Support expansion into new locations by establishing processes, teams, and operational readiness.

Requirements

• 8+ years of experience in fleet operations, automotive service management, or a related field.
• Proven experience managing multi-site operations or large-scale teams.
• Strong understanding of service delivery, KPIs, and operational performance management.
• Experience in 24/7 or high-availability operational environments.
• Demonstrated leadership skills with the ability to manage, motivate, and develop teams.
• Strong stakeholder management and communication skills.
• Financial awareness with experience in budgeting and cost control.
• Experience with electric vehicles or advanced automotive technologies is a strong advantage.
• Fluent English required; German mandatory; Spanish is a plus.

What We Offer

• Long-term, stable opportunity in a growing operational environment.
• Exposure to modern vehicle technologies and large-scale operations.
• Opportunity to lead and scale teams across multiple locations.
• Ongoing training and professional development.