Senior Manager, Customer Operations (Fully Remote)

Partner Company; Deutschland; Hybrid; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

PPO medical coverage

401(k) matching

Anniversary trip

Degree program support

Zusammenfassung

Partner Company, a global education-focused organization, is seeking a senior leader to oversee worldwide customer operations. You will drive delivery across regions, develop Team Leads, and turn strategic objectives into concrete plans with measurable outcomes.

The role offers hybrid or remote work flexibility, with autonomy and opportunities for leadership development in a diverse, inclusive global team.

Qualifikationen

• Significant leadership experience in customer operations or related function.
• Experience managing geographically distributed teams and developing people leaders.
• Strong analytical skills with KPIs, service metrics, and operational reporting.

Aufgaben

• Oversee global customer service delivery, operational metrics, and performance across regions.
• Develop Team Leads and foster a culture of accountability, collaboration, and continuous improvement.
• Translate strategic objectives into actionable operational plans and measurable outcomes.

Jobbeschreibung

• Oversee global customer service delivery, operational metrics, and performance across regions.
• Develop Team Leads and foster a culture of accountability, collaboration, and continuous improvement.
• Translate strategic objectives into actionable operational plans and measurable outcomes.

Requirements:

• Significant leadership experience in customer operations or a related function.
• Experience managing geographically distributed teams and developing people leaders.
• Strong analytical skills with experience using KPIs, service metrics, and operational reporting.
• Comprehensive PPO medical, dental, and vision coverage with most premium costs covered.
• 401(k) matching program with 100% match on up to 5% of pay.
• Company-sponsored anniversary trip every five years and support for degree programs.

Why Apply:

• Hybrid or remote work flexibility with high autonomy.
• Opportunities for professional growth and leadership development in a global organization.
• Inclusive and collaborative culture focused on continuous learning and diversity.

Partner Company

The company provides education-focused products and services, supporting educators, institutions, and learning communities globally. It is a global organization with a culture centered on collaboration, continuous improvement, diversity, and employee development.