Ops Lead

TSMG Holding; München; On-site; EUR 90,000 - 120,000; Full time

Job summary

TSMG Holding is seeking an Operations Manager to oversee end-to-end fleet maintenance across multiple locations. You will lead technical teams, manage schedules, and drive continuous improvement to scale operations while maintaining high service quality.

The role requires 8+ years in fleet operations, strong KPI-driven management, and fluency in English and German. You will partner with stakeholders, manage budgets, and ensure compliance with safety and automotive standards.

Qualifications

• 8+ years of experience in fleet operations, automotive service management or related field.
• Proven experience managing multi-site operations or large teams.
• Strong understanding of service delivery, KPIs and operational performance management.
• Experience in 24/7 or high-availability operational environments.
• Demonstrated leadership with ability to motivate and develop teams.
• Strong stakeholder management and communication skills.
• Financial awareness with budgeting and cost control.
• Fluent English and German mandatory; Spanish a plus.

Responsibilities

• Lead and oversee daily fleet maintenance operations across locations.
• Monitor KPIs and ensure service levels are met or exceeded.
• Identify gaps and drive continuous improvement to reduce downtime.
• Recruit, onboard, train, and manage technicians and staff across sites.
• Provide leadership, coaching, and performance management to teams.
• Act as primary contact for internal and external stakeholders.
• Oversee scheduling and resource allocation for 24/7 operations.
• Ensure compliance with labor laws, health & safety, and automotive regulations.
• Manage operational budgets, control costs, and support financial planning.

Skills

Leadership

Stakeholder management

Communication

Budgeting & cost control

Multi-site operations

Job description

Role Summary

The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.

Key Responsibilities

• Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
• Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
• Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
• Recruit, onboard, train, and manage technicians and operational staff across locations
• Provide leadership, coaching, and performance management to ensure high team productivity and engagement
• Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
• Oversee scheduling and resource allocation to support 24/7 operations where required
• Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
• Manage operational budgets, control costs, and support financial planning activities
• Support expansion into new locations by establishing processes, teams, and operational readiness

Requirements

• 8+ years of experience in fleet operations, automotive service management, or a related field
• Proven experience managing multi-site operations or large-scale teams
• Strong understanding of service delivery, KPIs, and operational performance management
• Experience in 24/7 or high-availability operational environments
• Demonstrated leadership skills with the ability to manage, motivate, and develop teams
• Strong stakeholder management and communication skills
• Financial awareness with experience in budgeting and cost control
• Experience with electric vehicles or advanced automotive technologies is a strong advantage
• Fluent English required; German mandatory; Spanish is a plus

What We Offer

• Long-term, stable opportunity in a growing operational environment
• Exposure to modern vehicle technologies and large-scale operations
• Opportunity to lead and scale teams across multiple locations
• Ongoing training and professional development