Senior IT Support Engineer (m/f/d)

ZABEL; Berlin; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

ZABEL in Berlin is seeking a Senior IT Support Engineer who enjoys solving day-to-day technical problems and wants ownership to improve how internal IT works. You will work hands-on across macOS and Linux, manage IAM, own internal IT tools, and drive automation across the employee lifecycle.

You’ll lead projects from scoping to rollout, document processes, and explore AI tools to make internal IT more efficient and scalable.

Qualifikationen

• Several years of hands-on experience in IT Support, Internal IT or IT Operations.
• Strong practical experience supporting macOS and/or Linux environments.
• Hands-on IAM experience beyond basic user administration, including SSO, MFA, roles and permissions.
• End-to-end ownership of at least one internal IT system or technical domain.
• Experience delivering IT projects independently.
• Proficiency with command line; Bash, Python or similar scripting/automation.
• Proactive mindset to automate and prevent recurring issues.
• Strong communication skills and service-oriented approach.
• Business-fluent English and German at B1 level or above.

Aufgaben

• Support colleagues with day-to-day IT requests and issues across macOS, Linux and Windows.
• Manage and improve Identity & Access Management, including user lifecycles, roles, permissions and SSO.
• Take ownership of internal IT tools, including configuration, access, integrations and lifecycle.
• Own internal IT projects from scoping through implementation and rollout.
• Automate onboarding, tool provisioning, role changes and offboarding processes.
• Improve existing IT processes and workflows; create and maintain technical documentation.
• Explore how automation and AI tools can make internal IT more efficient and scalable.

Kenntnisse

IT Support

Internal IT

IAM experience

macOS support

Linux support

Scripting/Automation

English + German

Communication

Tools

Bash

Python

Jobbeschreibung

Looking for an IT Support role where you can do more than just close tickets?

We’re looking for a (Senior) IT Support Engineer who enjoys solving day-to-day technical problems but also wants the ownership to improve how internal IT actually works.

You’ll join a modern, growing technology environment where you’ll work hands-on across macOS and Linux, take ownership of internal systems, work with Identity & Access Management, deliver your own IT projects and automate processes across the employee lifecycle.

What you’ll be doing

• Support colleagues with day-to-day IT requests and technical issues across macOS, Linux and Windows
• Manage and improve Identity & Access Management, including user lifecycles, roles, permissions and SSO
• Take technical ownership of internal IT tools, including configuration, access, integrations and lifecycle
• Own internal IT projects from initial scoping through implementation and rollout
• Automate processes such as onboarding, tool provisioning, role changes and offboarding
• Improve existing internal IT processes and workflows
• Create and maintain clear technical documentation
• Explore how automation and AI tools can make internal IT more efficient and scalable

What we’re looking for

• Several years of hands-on experience in IT Support, Internal IT, Workplace IT or IT Operations
• Strong practical experience supporting macOS and/or Linux environments
• Hands-on IAM experience beyond basic user administration, ideally including SSO, MFA, roles and permissions
• Experience taking end-to-end ownership of at least one internal IT system or technical domain
• Experience independently delivering IT projects
• Confidence with the command line and some practical Bash, Python or similar scripting/automation experience
• A proactive mindset: you don’t just solve recurring problems — you look for ways to prevent or automate them
• Strong communication skills and a service-oriented approach
• Business-fluent English and German at B1 level or above

Nice to have

• ITIL knowledge or certification
• Experience working in an ISO 27001 environment
• Experience with device/endpoint management
• Experience using AI tools or agents in technical workflows
• Previous experience in a fast-moving startup or scale-up environment

This isn’t a ticket-only support position.

You’ll have the opportunity to own systems, influence technical decisions, automate repetitive work and improve the way internal IT operates as the organisation continues to grow.

If you enjoy being hands-on but want more ownership than a traditional IT Support role can offer, we’d love to hear from you.