Senior/Expert Technical Account Manager (all genders)

Aboutyougmbh; Hamburg; Sur place; EUR 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

SCAYLE is seeking a Senior/Expert Technical Account Manager to be the strategic and technical point of contact for 5-10 enterprise e‑commerce SaaS customers. You will be deeply embedded in their technical ecosystems, aligning business goals and product roadmaps with SCAYLE's platform capabilities.

Your role bridges client teams with internal product/engineering to ensure long-term customer success and to influence platform development and adoption across complex architectures.

Qualifications

• Minimum 5+ years in enterprise ecommerce, SaaS, or digital consulting.
• Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant).
• Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless).
• Hands‑on understanding of integrations via REST, GraphQL, and webhooks.

Responsabilités

• Own and manage 5-10 enterprise customer relationships from a technical perspective.
• Act as the customer's trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions.
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
• Map customer business needs to existing product features and proactively drive adoption.
• Coordinate technical escalations in collaboration with solution engineering, support, and product teams.
• Lead technical QBRs, integration reviews, and roadmap alignment workshops.
• Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
• Partner closely with Key Account Managers, Product Management, Engineering, and Sales.

Connaissances

Enterprise ecommerce experience

Technical account management

Solution architecture

REST/GraphQL/webhooks

Platform migrations/replatforming

German language

Outils

Salesforce Commerce Cloud

CommerceTools

SAP Commerce Cloud (Hybris)

Shopify Plus

SCAYLE platform

Description du poste

As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE's E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap. This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as the customer's trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps
• Map customer business needs to existing product features and proactively drive adoption
• Coordinate technical escalations in collaboration with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs for your accounts and recommend improvements
• Partner closely with Key Account Managers, Product Management, Engineering, and Sales

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting
• Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant)
• Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless)
• Strong ability to read and understand architecture diagrams, API documentation, and technical specifications
• Hands‑on understanding of integrations via REST, GraphQL, and webhooks
• Experience with monitoring tools, incident processes, and SLAs

• Experience in ecommerce platform migrations or replatforming projects
• Background in pre‑sales engineering or post‑sales consulting
• Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
• Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance
• Fluency in German is a strong plus

• Your perks at a glance: Visit our benefits page .

(Please note that benefits may vary depending on the location)

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.

Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.