Senior/Expert Technical Account Manager (all genders)

Scayle; Hamburg; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Discounts on services

Fresh fruits & drinks

Wellness perks

Public transport subsidy

Hardware for personal use

Dog-friendly office

Professional training

Company pension

Job summary

SCAYLE, a Hamburg-based enterprise ecommerce platform, seeks a Senior/Expert Technical Account Manager to serve a portfolio of 5–10 enterprise SaaS customers. You will align their roadmaps with SCAYLE capabilities and act as a bridge between client teams and product/engineering.

You bring 5+ years in enterprise SaaS, strong technical acumen, and hands-on experience with REST/GraphQL. German is a plus; English is the company language.

Qualifications

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
• Proven experience in a technical customer-facing role.
• Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless)
• Hands-on understanding of integrations via REST, GraphQL, and webhooks

Responsibilities

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps
• Map customer business needs to existing product features and proactively drive adoption
• Coordinate technical escalations in collaboration with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs for your accounts and recommend improvements
• Partner closely with Key Account Managers, Product Management, Engineering, and Sales

Skills

Enterprise ecommerce experience

Technical customer-facing

Headless & MACH concepts

API documentation understanding

REST/GraphQL/webhooks expertise

Tools

REST integrations

GraphQL integrations

Monitoring tools

Job description

Senior/Expert Technical Account Manager (all genders)

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.

Job Description

As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.

This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps
• Map customer business needs to existing product features and proactively drive adoption
• Coordinate technical escalations in collaboration with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs for your accounts and recommend improvements
• Partner closely with Key Account Managers, Product Management, Engineering, and Sales

Qualifications

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting
• Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant)
• Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless)
• Strong ability to read and understand architecture diagrams, API documentation, and technical specifications
• Hands-on understanding of integrations via REST, GraphQL, and webhooks
• Experience with monitoring tools, incident processes, and SLAs

Nice To Have

• Experience in ecommerce platform migrations or replatforming projects
• Background in pre-sales engineering or post-sales consulting
• Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
• Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance
• Fluency in German is a strong plus
• Flexible working times
• 40% discount on our ABOUT YOU online shop
• Fresh fruits + drinks everywhere
• Free sports courses & reduced price for Wellpass membership
• Subsidized public transportation ticket
• Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
• Modern office in the city center of Hamburg
• International working environment and English as company language
• Agile work environment and cross-functional teams
• Dog-friendly office
• Professional training
• Company pension plan
• Help in relocation and VISA process

Benefits may vary depending on location

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.