Senior Customer Success Manager - German Speaking (Remote)

present of AI; Berlin; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Present of AI is seeking a Senior Customer Success Manager for German-speaking enterprise customers. This remote role focuses on post-sales relationships from kickoff through onboarding to renewal, with a track record in renewals and expansion.

You will engage IT, engineering, and executive stakeholders across large DACH accounts, turning product usage into a clear business case and building trust in a fast-moving AI environment.

Qualifications

• Native German and fluent English are required.
• Experience with large DACH customers is a plus.
• Experience managing renewal and growth targets.

Responsibilities

• Look after a small group of the biggest German-speaking enterprise customers from onboarding to renewal.
• Talk with IT, engineering teams and executives to build a business case.
• Turn product usage into measurable business value.

Skills

Native German

Fluent English

Enterprise customers

Renewals & growth

Job description

Senior Customer Success Manager - German Speaking (Remote)

This role is about looking after a small group of the biggest German-speaking enterprise customers after they buy, from kickoff through onboarding to renewal. A strong candidate has owned renewal and growth targets, can talk comfortably with IT and engineering teams as well as executives, and can turn product usage into a clear business case. Native German, fluent English and past work with large DACH companies are central.

How it fits the AI era

AI makes it easier to pull usage data, spot accounts at risk and draft plans or reports, so routine prep takes less time. The human part stays the same: earning trust across a large organization, handling tense escalations, and judging what a customer really needs. Customers are also building AI agents on the product, so the conversation increasingly covers new use cases, not just upkeep.

How it builds AI experience

Working with customers who build AI agents and automations on n8n gives close sight of how large German companies adopt AI in real processes. Someone new to this can build experience by signing up for the free cloud product, making a few workflows, and trying to automate a piece of their own account tracking or reporting. That hands-on practice also helps in technical customer conversations.

Worth showing

• Enterprise renewal and expansion results
• Account plans for large customers
• ROI and business case storytelling
• Technical talks with IT teams
• Native German, fluent business English

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

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