Senior Customer Success Manager (f/m/d)

VoiceLine; München; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Competitive compensation package

Access to sports and wellness offerings

Support for public transport

Job summary

A fast-growing technology startup in Munich is looking for a Senior Customer Success Manager to enhance customer satisfaction and deliver an exceptional product experience. The ideal candidate will have over 3 years' experience in Customer Success Management, strong project management skills, and be able to communicate effectively in both German and English. This role includes conducting customer training, analyzing interactions, and collaborating closely with the Sales and Product teams. A competitive compensation package and a flexible working environment are offered.

Qualifications

• 3+ years of experience in Customer Success Management in a SaaS, Software, or Start-Up environment.
• Strong project management and stakeholder management skills.
• Ability to work independently and take on responsibility.

Responsibilities

• Be the primary contact for active customers and develop the customer portfolio.
• Conduct trainings and workshops for customer activation.
• Analyze customer interaction data to improve service quality.
• Prepare business cases and presentations for C-level decision-makers.
• Identify product improvement opportunities based on customer feedback.
• Create case studies on successful customer implementations.

Skills

Customer Success Management

Project Management

Stakeholder Management

German (very good)

English (good)

Communication Skills

Job description

About Us

Do you want to take ownership from day one and actively shape the future in a growing company? VoiceLine is a fast‑growing, VC‑backed startup based in Munich. We build an AI‑powered solution that helps field sales and service teams turn conversations into structured data efficiently, enabling customer information to be documented, analysed and seamlessly integrated into existing systems. Together with leading enterprise customers, we are working to make field sales future‑ready.

Your Mission

As a Senior Customer Success Manager on our team, you will play a key role in shaping our customer journey to deliver the best possible product experience. You will work closely with our Sales and Product teams to help us deliver added value and ensure long‑term customer satisfaction.

• You are the primary contact for our active customers and develop our customer portfolio to turn PoCs into successful accounts and long‑term customers.


• You are responsible for the successful activation of our customers by conducting trainings and workshops.


• You will analyse data from your customer interactions and work closely with our founding team to gradually professionalise and standardise our customer service.


• You will work closely with our sales team to prepare business cases and presentations to present to C‑level decision‑makers to win PoCs and deals.


• You have a deep understanding of our customers' needs to identify potential improvements to our product and share these insights with the product team.


• You will be responsible for creating case studies and/or white papers on the successful implementation of VoiceLine in our customers' sales teams.

Your Profile

• 3+ years of experience in Customer Success Management ideally in a SaaS, Software or Start‑Up environment.


• Very good German and good English skills.


• Motivated to build something from the ground up, able to work independently and take on responsibility.


• Talented organiser with a highly structured approach to work. Can design, implement and continuously improve processes. Strong project management and stakeholder management skills. Able to keep a cool head and prioritise strategically even with multiple parallel projects.


• Empathetic with excellent communication skills with people at all management levels.

Benefits Include

• A dynamic environment with flexible working hours and a strong team culture.


• Competitive and fair compensation package, including virtual equity participation.


• Modern office in the heart of Munich and the flexibility to work remotely (depending on the role).


• Access to Wellpass and attractive sports and wellness offerings to support your well being.


• Support for public transport (Deutschlandticket).