Customer Success Team Lead (f/m/d)

VoiceLine; München; On-site; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Regelmäßige Team-Events

Flexible Arbeitszeiten

Büro Snacks und Getränke

Lunchtime Workout Sessions

Job summary

Ein aufstrebendes Startup im AI-Bereich sucht einen Customer Success Team Lead (f/m/d) in München. In dieser Schlüsselrolle leiten Sie ein wachsendes Team und gestalten den Erfolg unserer Kunden. Die Position erfordert umfangreiche Erfahrung im Customer Success, Führungskompetenz und eine ausgeprägte Kundenorientierung. Bieten Sie ein dynamisches Arbeitsumfeld mit flexiblen Stunden und vielfältigen Teambenefits.

Qualifications

• 3-5 Jahre Erfahrung in Customer Success oder einem ähnlichen Bereich.
• Erfahrungen in der Führung oder Mentoring von Teams.
• Erfolgreiche Zielverwirklichung in der Kundenbindung.

Responsibilities

• Leiten und Entwickeln des Customer Success Teams.
• Hauptansprechpartner für Customer Success Manager.
• Erfolgreiche Umsetzung von Kundenaktivierungen und Schulungen.

Skills

Kundenorientierung

Führungskompetenz

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Tech-Affinität

Job description

Join to apply for the Customer Success Team Lead (f/m/d) role at VoiceLine

Über Uns

VoiceLine is an ambitious, VC-backed startup at the forefront of voice and AI technology. We’re building an AI Assistant Platform for field sales, enabling sales organizations to sell more, make smarter decisions with powerful market analytics, and coach their teams to excellence at scale.

We operate at the intersection of voice input, AI, and complex CRM workflows, tackling real challenges that redefine how sales teams work.

Deine Aufgaben

• Lead and develop our growing Customer Success team (currently 3 people, expected to double within 12 months).
• Serve as the main escalation point and mentor for Customer Success Managers, fostering both personal and professional growth.
• Define and implement scalable processes and success frameworks that drive product adoption, engagement, and retention.
• Oversee customer activation, including workshops and trainings, ensuring seamless onboarding and measurable outcomes.
• Build trusted relationships with key customer stakeholders, including C-level decision-makers, to drive upsells and renewals.
• Track key success metrics, report outcomes, and continuously optimize strategies to improve product engagement and customer satisfaction.
• Collaborate closely with our Sales and Product teams to share insights, shape feature roadmaps, and align VoiceLine’s value with customer needs.
• Represent Customer Success in the leadership team and report directly to the founders.

You’ll be at the frontlines of bringing LLM technology into German industry, guiding customers through the adoption of an entirely new working mode powered by our AI Assistant.

Dein Profil

• Experience: 3–5 years in Customer Success, Account Management, or a related client-facing role within a tech company or startup.
• Leadership: Proven experience in leading or mentoring a team; ability to inspire and develop young, talented people.
• Results-driven: Demonstrated success in meeting product engagement, retention, and upsell targets.
• Strategic: Strong analytical and process design skills; comfortable defining frameworks and scaling operations.
• Languages: Fluent in German and English; additional languages are a plus.
• Collaborative: Excellent communication and stakeholder management skills, from frontline users to executives.
• Tech-savvy: Interest in AI-driven products and a solid understanding of digital technologies.
• Builder mindset: Motivated to shape the future of Customer Success at VoiceLine—both operationally and culturally.

Deine Benefits

• A key role in the leadership team of a fast-growing, venture-backed startup.
• Direct collaboration with the founding team (ex-McKinsey, ex-Personio).
• The opportunity to build and lead a growing team and establish scalable success processes from scratch.
• A dynamic, quality-oriented environment with flexible working hours and a strong team culture.
• Office perks: regular pizza nights, free beer, coffee, mate, snacks, and a vibrant, collaborative atmosphere.
• Lunchtime workout sessions with our active gym crew, if you’re up for it.
• A steep learning curve, impactful work, and the chance to bring cutting-edge AI technology to the German enterprise landscape.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development

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