Customer Success Lead

Immagine Ai; Berlin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Immagineai in Berlin is seeking an experienced customer success/implementation lead to act as the operating bridge between customers and the product team, focusing on retention, onboarding quality, and ensuring customers extract value from the workflows we deploy.

You will own onboarding and activation for new customers, run regular checkpoints, translate customer patterns into product feedback, and improve enablement materials while supporting renewals and account growth.

Qualifications

• You know how to build trust with customers while staying structured and direct.
• You can explain technical workflows in a simple, grounded way.
• You have experience in customer success, account leadership, or implementation.
• You are proactive and calm when priorities move quickly.

Responsibilities

• Own onboarding and activation for new customers.
• Run regular checkpoints, identify risks, and coordinate follow-through internally.
• Translate customer patterns into product and delivery feedback.
• Improve enablement material, playbooks, and customer-facing clarity.
• Support renewals, expansions, and strategic account development.

Skills

Customer success

Account leadership

Implementation

Communication

Job description

See the scope, outcomes, and working style expected so you can self-qualify quickly.

You will act as the operating bridge between customers and the product team. The role is about retention, trust, onboarding quality, and making sure customers can extract real value from the workflows we put into production.

Improve how customers onboard, expand, and stay aligned with the value of the product.

Surface product, documentation, and process issues early through direct customer contact.

Strengthen customer confidence in adoption, governance, and ongoing improvement.

What you will own

• Lead onboarding and activation for new customers.
• Run regular checkpoints, identify risks, and coordinate follow-through internally.
• Translate customer patterns into product and delivery feedback.
• Improve enablement material, playbooks, and customer-facing clarity.
• Support renewals, expansions, and strategic account development.

What we think will help you succeed

• You know how to build trust with customers while staying structured and direct.
• You can explain technical workflows in a simple, grounded way.
• You have experience in customer success, account leadership, or implementation.
• You are proactive and calm when priorities move quickly.

How you will work

• You will work directly with founders, delivery leads, and product.
• You will influence how we define customer readiness, adoption, and long-term account health.