Senior Consultant SAP Customer Service (all genders)

adesso business consulting AG; Essen; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading company in Germany is seeking a Senior Consultant for SAP Customer Service to drive digital transformation projects. The role involves managing planning, implementation, and customization of SAP solutions while ensuring strong client relations. Candidates should have a degree in a STEM field or Business Administration, along with extensive SAP expertise and communication skills in both German and English.

Qualifikationen

• Extensive experience in SAP CS and knowledge in CRM preferred.
• Fluent in German and English.

Aufgaben

• Lead SAP Beratung and digital transformation initiatives.
• Oversee SAP Customer Service projects from planning to execution.
• Maintain and develop client relationships.

Kenntnisse

Communication Skills

Ausbildung

Degree in a STEM field

Business Administration

Tools

SAP CS

CRM

Jobbeschreibung

Senior Consultant SAP Customer Service (all genders)

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Role Overview

As a Senior Consultant, you will drive digital transformation for our clients through SAP Customer Service projects, managing planning, implementation, and system customization.

Responsibilities

1. Lead SAP Beratung: Facilitate digital transformation initiatives, including Greenfield and System-Update projects.
2. Project Management: Oversee SAP Customer Service software projects from planning to execution.
3. Hands-on Customizing: Quickly assume project responsibilities and perform system settings adjustments.
4. Client Relations: Maintain and develop relationships with our clients.

Qualifications

• Educational Background: Degree in a STEM field, Business Administration, or equivalent qualification.
• SAP Expertise: Extensive experience in SAP CS (and possibly CM), with additional knowledge in CRM (Service focus) and FSM preferred.
• Communication Skills: Fluent in German and English, with excellent communication skills both internally and externally.

Our Culture

We foster a supportive, respectful, and diverse environment, emphasizing team spirit, continuous learning, and employee development. Recognized as one of Germany’s top IT employers, we offer extensive training and clear career progression paths.