Senior Account Executive - Austria & Switzerland (m/f/d)

Freshworks; Berlin; On-site; EUR 70,000 - 100,000; Full time

Job summary

Freshworks is hiring an Account Executive to accelerate revenue growth in the ACH region (Austria & Switzerland). You will champion our Employee Experience product line, Freshservice, to mid-market clients, acting as a brand ambassador for our SaaS products to boost productivity and customer focus.

You will work with marketing and BDRs to acquire new customers, map stakeholders, qualify opportunities, and drive the sales cycle.

Qualifications

• Minimum 3 years of sales experience in a high-velocity software sales environment.
• Proven track record of meeting or exceeding sales goals across a large geographic territory.
• Customer-oriented with strong consultative selling skills.

Responsibilities

• Define and execute sales action plans to meet regional goals and exceed sales targets.
• Build, develop and manage your sales pipeline.
• Collaborate with marketing and pre-sales to design campaigns and improve processes.
• Support the BDR team during initial contacts and help them become successful.
• Provide regular pipeline and forecasting updates to the Sales Manager.
• Travel to customer locations and events regularly.
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite.

Skills

Sales experience

German (native)

English (fluent)

Job description

• Full-time

Company Description

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organisations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.

Job Description

As an Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across the ACH region (Austria & Switzerland). In this role you will advocate our Employee Experience product line, Freshservice, targeted mainly at mid-market clients. As a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.

Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification. You will be partially responsible for helping your team of BDRs become successful.

Your role and responsibilities:

Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities

Build, develop and manage your sales pipeline

Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes

Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals

Provide regular reporting of pipeline and forecasting to the Sales Manager

Travel to customer locations and customer focused events regularly

Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

Qualifications

Minimum 3 years of sales experience; preferably in an inside/field sales role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous

Showed consistent overachievement of sales goals in a large geographic territory selling a technical product

Highly motivated, with a driven personality and a positive attitude towards sales and CRM products

High degree of customer orientation, communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them

Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them

Willing to go the extra mile with a strong work ethic; self-directed and resourceful

Fluencyin English and native-level fluency in German is a must; additional language skills are advantageous

Additional Information

This role can be based either in Berlin with a hybrid set-up (3 days working from our Berlin office/ 2 days from home) or 100% remote from anywhere in Germany.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.