Salesforce Solution Owner (m/f/d)

0011 Miele & Cie. KG (DE); Gütersloh; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Miele & Cie. KG is seeking an experienced Salesforce/CRM Architect to steer the functional and technical direction for Sales, Service, Field Service and PreSales across global teams.

You will work with product owners, enterprise architecture, and IT leadership to design scalable solutions, set priorities, and maintain architectural guardrails to protect long-term platform quality.

Qualifikationen

• Strong Salesforce Sales Cloud/Service Cloud/Field Service experience.
• Experience leading architectural discussions and aligning business and IT.
• Solid understanding of integrations, APIs and enterprise architecture.
• Business fluent German and English for cross-location collaboration.
• Certifications in Product Owner, CRM or architecture; DevOps/ middleware experience.

Aufgaben

• Set the functional and technical direction for Sales, Service, Field Service and PreSales.
• Lead architectural discussions, resolve priorities, and align roadmaps.
• Design connected solutions with integrations and APIs, not isolated apps.
• Establish governance, standards, and guardrails to protect platform quality.
• Collaborate with Product Owners, business teams, EA, and IT leadership.
• Leverage modern engineering practices and AI-assisted tooling to improve delivery.

Kenntnisse

Salesforce expertise

CRM architecture

Enterprise architecture

Stakeholder management

Tools

MuleSoft

SAP integrations

CI/CD

DevOps

Jobbeschreibung

Your Responsibilities

Across Salesforce and connected enterprise applications, you set the functional and technical direction for Sales, Service, Field Service, and PreSales Working closely with Product Owners, business teams, Enterprise Architecture, and IT leadership, you turn strategic goals into scalable solution designs and clear platform priorities You shape an integrated end-to-end architecture that connects product domains, supports global standards, and remains manageable as the business evolves For complex dependencies across teams and delivery streams, you bring the right people together, drive decisions, and keep roadmaps aligned Clear governance, technical standards, and architectural guardrails help you reduce unnecessary variation and protect the long-term quality of the platform Along the customer journey, you identify where standard Salesforce capabilities can simplify processes, improve integration, and create measurable business value Modern engineering practices and AI-assisted tools form part of your approach to improving delivery speed, documentation, testing, and solution quality

What we are looking for

Extensive experience with Salesforce or complex CRM environments gives you the depth to guide enterprise-scale solutions from strategy through delivery Strong expertise in Salesforce Sales Cloud, Service Cloud, or Field Service helps you assess options and make sound platform decisions In cross-functional or international initiatives, you have led architectural discussions, resolved competing priorities, and created alignment between business and IT A solid understanding of integrations, APIs, and enterprise architecture enables you to design connected solutions rather than isolated applications When priorities conflict, you communicate clearly, facilitate decisions, and balance long-term platform goals with operational needs Business-fluent German and English allow you to work confidently with stakeholders across locations and functions Product Owner, CRM, or architecture certifications, along with experience in DevOps, CI/CD, MuleSoft, SAP integrations, or enterprise middleware, strengthen your profile

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.