Salesforce Product Owner

Source Group International; Köln; On-site; EUR 65,000 - 71,000; Full time

Job summary

Source Group International is seeking a Salesforce Product Owner on a freelance contract (initially 8 months) to safeguard the operational integrity of the client's Salesforce landscape as new capabilities are introduced across SFSC, SFMC, and interconnected layers.

You will translate operational needs into actionable User Stories with strict DoD criteria, drive backlog planning, and coordinate Run Acceptance Criteria with ITSM and ServiceNow teams for smooth handovers after releases.

Qualifications

• PO or Application Lead in enterprise Salesforce environments with SF Service Cloud.
• ITSM, DevOps in telecom BSS/OSS environments.
• Experience with REST/SOAP, Camel, CIM data models and ServiceNow OMT workflows.
• Experience in outsourced SI delivery models with 3-week agile sprints.

Responsibilities

• Translate operational requirements into granular User Stories with strict DoD criteria.
• Plan, backlog refine and run sprint retrospectives to align priorities.
• Establish Run Acceptance Criteria and ensure operational documentation is delivered.
• Coordinate handovers to ITSM and Application Support teams after releases.
• Maintain synchronization between Jira backlogs and ServiceNow PPM in real-time.
• Consult enterprise architects to prevent unapproved platform changes.

Skills

Product Owner

Enterprise Salesforce

Operational transition

ITSM

DevOps

System integration

Jira

Camel

REST/SOAP

ServiceNow

Tools

Jira

ServiceNow

Camel

REST/SOAP

Job description

Salesforce Product Owner

Freelance contract – initially 8 months

Pay rate: €350-384 per day (potential flex)

Description:

Transition bridges the gap between DTP transformation delivery and continuous run operations. This role is tasked with safeguarding the operational integrity of the client's production landscape as new capabilities are introduced across Salesforce Service Cloud (SFSC), Marketing Cloud (SFMC), and interconnected BSS/OSS layers.

Key Responsibilities

• Consults regarding technical backlogs for operational readiness, system stability, technical debt reduction, and non-functional requirements (NFRs).
• Translate operational and support requirements into granular, actionable User Stories with strict Definition of Done (DoD) criteria for development teams.
• Planning, backlog refinement, and sprint retrospectives to check operational priorities are integrated into core stream delivery.
• Establish and execute formal Run Acceptance Criteria for all Salesforce features, so that comprehensive operational documentation are delivered.
• Check early-care hypercare periods following major release so that smooth handovers to IT Service Management and Application Support teams.
• Consult in regards to inter-system interface health across Salesforce, CIM, Camel, and ServiceNow OMT to maintain end-to-end process resilience.
• Priority 1/2 defect triage during testing cycles and hypercare phases; consult on SI partner for root-cause resolution.
• Maintain complete synchronization between project backlogs (in Jira) and ServiceNow PPM, tracking transition risks and mitigation strategies in real-time.
• Consult enterprise architects to prevent unapproved platform customizations and maintain maintainable Salesforce technical standards.

Must Haves

• experience as a Product Owner or Application Lead in enterprise-grade Salesforce environments (SF Service Cloud required, SF Marketing Cloud and SF Sales Cloud preferred).
• Specialized expertise in operational transition, IT Service Management (ITSM), and DevOps practices within complex Telecom BSS/OSS environments.
• Practical understanding of enterprise integration patterns (REST/SOAP, Message Queues via Camel, CIM data models, and ServiceNow OMT workflows).
• Direct experience working within outsourced SI delivery models - 3-week agile sprint rhythms.

Nice to Have: Technical & Professional Certifications

• Certified Salesforce Product Owner / Salesforce Certified Service Cloud Consultant.
• ITIL v3/v4 Foundation or Intermediate Certification.
• Hands-on proficiency in ServiceNow ITSM, and Jira