Salesforce Product Owner

Sentior, Ltd.; Köln; Remote; EUR 65,000 - 71,000; Full time

Job summary

Source Group International B.V. Köln zoekt een ervaren Salesforce Product Owner voor een freelance opdracht van 8 maanden in Köln.

U bewaakt de operationele integriteit van de Salesforce-omgevingen en vertaalt operationele eisen naar concrete user stories met duidelijke DoD-criteria. Verfijning van backlog, planning en sprint retrospectives maken deel uit van de rol, net als Run Acceptance Criteria en nauwkeurige documentatie voor IT Service Management en Support-teams.

Qualifications

• Ervaring als Product Owner of Application Lead in enterprise Salesforce-omgevingen (SF Service Cloud vereist; SF Marketing Cloud/SF Sales Cloud gewenst).
• Theoretische en praktische kennis van ITSM en DevOps in complexe telecom BSS/OSS-omgevingen.
• Ervaring met integratiepatronen (REST/SOAP, Camel, CIM, ServiceNow OMT) en outsourcing/SI-leveringsmodellen.
• Aantoonbare ervaring met het vertalen van operationele en support-eisen naar concrete user stories met duidelijke DoD-criteria.

Responsibilities

• Adviseert over operationele backlogs, systeemsstabiliteit en technische schulden voor operationele paraatheid.
• Zet operationele vereisten om in gedetailleerde user stories met DoD-criteria.
• Beheert backlog planning, refinement en sprint retrospectives.
• Stelt Run Acceptance Criteria op voor Salesforce-functies en documentatie van operaties.
• Coördineert met IT Service Management en Application Support bij release-overschakelingen.
• Behartigt inter-systeem interface health tussen Salesforce, CIM, Camel en ServiceNow OMT.
• Beoordeelt defecten tijdens testfasen en hypercare in samenspraak met SI-partners.

Skills

Salesforce

Product Owner

ITSM

DevOps

Jira

ServiceNow

Camel

REST/SOAP

Tools

Jira

ServiceNow

Camel

REST

SOAP

Job description

# Salesforce Product OwnerSource Group International B.V. Köln 8 maandenGepubliceerd 2 uur geleden · Opportunity ID: 1065272Tarief indicatie €43.75–€48 /uUren 40 u/wStart 30 Nov 2026Duur 8 maandenInteresse in deze opdracht?## De opdrachtSalesforce Product OwnerFreelance contract – initially 8 monthsPay rate: €350-384 per day (potential flex)We are looking for an experiencedSalesforce Product Owner (m/f/d) who consults in service architecture transition, defect containment, and operational standard enforcement across Salesforce platforms.Description:Transition bridges the gap between DTP transformation delivery and continuous run operations. This role is tasked with safeguarding the operational integrity of the client's production landscape as new capabilities are introduced across Salesforce Service Cloud (SFSC), Marketing Cloud (SFMC), and interconnected BSS/OSS layers.Key Responsibilities- Consults regarding technical backlogs for operational readiness, system stability, technical debt reduction, and non-functional requirements (NFRs).- Translate operational and support requirements into granular, actionable User Stories with strict Definition of Done (DoD) criteria for development teams.- Planning, backlog refinement, and sprint retrospectives to check operational priorities are integrated into core stream delivery.- Establish and execute formal Run Acceptance Criteria for all Salesforce features, so that comprehensive operational documentation are delivered.- Check early-care hypercare periods following major release so that smooth handovers to IT Service Management and Application Support teams.- Consult in regards to inter-system interface health across Salesforce, CIM, Camel, and ServiceNow OMT to maintain end-to-end process resilience.- Priority 1/2 defect triage during testing cycles and hypercare phases; consult on SI partner for root-cause resolution.- Maintain complete synchronization between project backlogs (in Jira) and ServiceNow PPM, tracking transition risks and mitigation strategies in real-time.- Consult enterprise architects to prevent unapproved platform customizations and maintain maintainable Salesforce technical standards.Must Haves- experience as a Product Owner or Application Lead in enterprise-grade Salesforce environments (SF Service Cloud required, SF Marketing Cloud and SF Sales Cloud preferred).- Specialized expertise in operational transition, IT Service Management (ITSM), and DevOps practices within complex Telecom BSS/OSS environments.- Practical understanding of enterprise integration patterns (REST/SOAP, Message Queues via Camel, CIM data models, and ServiceNow OMT workflows).- Direct experience working within outsourced SI delivery models - 3-week agile sprint rhythms.Nice to Have: Technical & Professional Certifications- Certified Salesforce Product Owner / Salesforce Certified Service Cloud Consultant.- ITIL v3/v4 Foundation or Intermediate Certification.- Hands-on proficiency in ServiceNow ITSM, and Jira## SkillsSalesforceCloud computingMarketingCamelServiceNowpriorityJIRASalesITSMDevOpsTelecommunications networkConsultantITILProduct OwnerNu beschikbaar bijStatus**Open**Aanbieders**1**Gepubliceerd**09-11-2026**Tarief**€43.75–€48**Sluit **13-11-2026 · over 4 dagen**