Salesforce Product Owner

Source Group International; Deutschland; On-site; EUR 65,000 - 71,000; Full time

Job summary

Source Group International seeks an experienced Salesforce Product Owner (m/f/d) for an initial 8-month freelance contract in Germany. You will guide service-architecture transition, manage backlogs, and enforce operational standards across SF Service Cloud, SF Marketing Cloud, and BSS/OSS interfaces.

Responsibilities include translating requirements into granular user stories with DoD, coordinating run and hypercare activities, and aligning Jira with ServiceNow PPM to ensure end-to-end process

Qualifications

• Experience as Product Owner or Application Lead in enterprise Salesforce environments (SF Service Cloud required; SF Marketing Cloud and SF Sales Cloud preferred).
• Specialized expertise in operational transition, ITSM, and DevOps practices within complex Telecom BSS/OSS environments.
• Practical understanding of enterprise integration patterns (REST/SOAP, Message Queues via Camel, CIM data models, and ServiceNow OMT workflows).
• Direct experience working within outsourced SI delivery models - 3-week agile sprint rhythms.
• Salesforce Product Owner or Service Cloud certifications are a plus.
• ITIL v3/v4 Foundation or Intermediate certifications are beneficial.

Responsibilities

• Consults regarding technical backlogs for operational readiness, system stability, technical debt reduction, and non-functional requirements (NFRs).
• Translate operational and support requirements into granular, actionable User Stories with strict Definition of Done (DoD) criteria for development teams.
• Planning, backlog refinement, and sprint retrospectives to check operational priorities are integrated into core stream delivery.
• Establish and execute Run Acceptance Criteria for all Salesforce features, with comprehensive operational documentation.
• Check early-care hypercare periods following major releases to ensure smooth handovers to IT Service Management and Application Support teams.
• Consult on inter-system interface health across Salesforce, CIM, Camel, and ServiceNow OMT to maintain end-to-end process resilience.
• Priority 1/2 defect triage during testing cycles and hypercare phases; consult on SI partner for root-cause resolution.
• Maintain synchronization between Jira backlogs and ServiceNow PPM, tracking transition risks in real time.
• Consult enterprise architects to prevent unapproved platform customizations and maintain Salesforce standards.

Skills

Product Owner

Salesforce

Agile/Scrum

ITSM

DevOps

Tools

Jira

ServiceNow ITSM

Camel

Job description

Salesforce Product Owner

Freelance contract – initially 8 months

Pay rate: €350-384 per day (potential flex)

We are looking for an experienced Salesforce Product Owner (m/f/d) who consults in service architecture transition, defect containment, and operational standard enforcement across Salesforce platforms.

Description

Transition bridges the gap between DTP transformation delivery and continuous run operations. This role is tasked with safeguarding the operational integrity of the client's production landscape as new capabilities are introduced across Salesforce Service Cloud (SFSC), Marketing Cloud (SFMC), and interconnected BSS/OSS layers.

Key Responsibilities

• Consults regarding technical backlogs for operational readiness, system stability, technical debt reduction, and non-functional requirements (NFRs).
• Translate operational and support requirements into granular, actionable User Stories with strict Definition of Done (DoD) criteria for development teams.
• Planning, backlog refinement, and sprint retrospectives to check operational priorities are integrated into core stream delivery.
• Establish and execute formal Run Acceptance Criteria for all Salesforce features, so that comprehensive operational documentation are delivered.
• Check early-care hypercare periods following major release so that smooth handovers to IT Service Management and Application Support teams.
• Consult in regards to inter-system interface health across Salesforce, CIM, Camel, and ServiceNow OMT to maintain end-to-end process resilience.
• Priority 1/2 defect triage during testing cycles and hypercare phases; consult on SI partner for root-cause resolution.
• Maintain complete synchronization between project backlogs (in Jira) and ServiceNow PPM, tracking transition risks and mitigation strategies in real-time.
• Consult enterprise architects to prevent unapproved platform customizations and maintain maintainable Salesforce technical standards.

Must Haves

• experience as a Product Owner or Application Lead in enterprise-grade Salesforce environments (SF Service Cloud required, SF Marketing Cloud and SF Sales Cloud preferred).
• Specialized expertise in operational transition, IT Service Management (ITSM), and DevOps practices within complex Telecom BSS/OSS environments.
• Practical understanding of enterprise integration patterns (REST/SOAP, Message Queues via Camel, CIM data models, and ServiceNow OMT workflows).
• Direct experience working within outsourced SI delivery models - 3-week agile sprint rhythms.

Nice to Have: Technical & Professional Certifications

• Certified Salesforce Product Owner / Salesforce Certified Service Cloud Consultant.
• ITIL v3/v4 Foundation or Intermediate Certification.
• Hands-on proficiency in ServiceNow ITSM, and Jira

Equal Opportunity Statement & Recruiter Information

By applying for this role, you consent to SGI contacting you by telephone regarding recruitment services, market updates, and relevant business opportunities

We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives.

Source Group International Ltd is acting as an Employment Business in relation to this vacancy