Sales & Retail Supervisor

Max Mara Fashion Group; München; On-site; EUR 42,000 - 64,000; Full time

Job summary

Ein etabliertes Unternehmen in der Modebranche sucht einen Sales & Retail Supervisor, der für die Verkaufsaktivitäten und die Erreichung von Geschäftszielen verantwortlich ist. In dieser spannenden Rolle werden Sie die Verkaufsstrategien umsetzen, Kundenbeziehungen pflegen und das Team schulen, um die Marke erfolgreich zu repräsentieren. Wenn Sie eine Leidenschaft für Mode haben und über starke Kommunikationsfähigkeiten verfügen, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen und kreativen Umfeld zu arbeiten. Begleiten Sie uns, um Ihre Karriere im Einzelhandel voranzutreiben und Teil eines globalen Modeunternehmens zu werden.

Qualifications

• Leidenschaft für Mode und Kundenorientierung sind entscheidend.
• Starke zwischenmenschliche und organisatorische Fähigkeiten erforderlich.
• Exhibit strong interpersonal, organizational, and communication skills.
• Are fluent in English and German.

Responsibilities

• Verantwortlich für Verkaufsaktivitäten und Erreichung der Geschäftsziele.
• Pflegt den Kontakt zu Kunden und analysiert deren Bedürfnisse.
• Schult das Personal in Verkaufs- und Produktkenntnissen.
• Carries out duties assigned by the Sales Manager or higher, related to sales activities.
• Achieves business targets (budget, turnover, profitability) and promotes growth of shops in the area, per company guidelines.
• Supports the Customer Service Supervisor in after-sales activities and managing order changes.
• Monitors activities at points of sale to implement rapid solutions in line with business objectives.
• Defines brand development and market penetration strategies in reference areas for assigned brands.
• Acts in the front line with on-the-road commercial development activities for the area.
• Responsible for staff training on products, customers, sales techniques, and coordination with other Brand touchpoints.
• Keeps knowledge up-to-date with best practices.

Skills

Kundenorientierung

Interpersonelle Fähigkeiten

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Fließend in Englisch

Fließend in Deutsch

Job description

Would you like to join our Sales team as Sales & Retail Supervisor?

The Sales & Retail Supervisor is responsible for the sales activities for the assigned customers in terms of quantity (budget, turnover and profit margins) and quality (in terms of alignment with the Brand's indications in terms of product choice), making autonomous commercial choices, if necessary, but in accordance with the guidelines received. In this role he/she deepens the management of KPIs with partners for correct achievement of in-store objectives. He/she also analyses and conducts "diagnostic" studies to give a rapid response according to the specific needs and context of the shops, focusing on a long-term strategy.

You’ll be in charge of:

• Prepares, conducts and finalises sales directly with customers, from product presentation in line with the Sales Manager's instructions.
• Deepen and constantly updates his/her knowledge of the collection and season's projects.
• Maintains and promotes constant contact with the network in order to analyse, feedback and report possible customer complaints and product trends.
• Carries out any other duties assigned by the Sales Manager or higher, related to sales activities.
• Achieves business targets (budget, turnover, profitability) and promotes the growth of shops in his/her area, in accordance with company guidelines.
• Supports the Customer Service Supervisor in after-sales activities and managing order changes in accordance with the Sales manager.
• Monitors ongoing activities at points of sale, both proactively and reactively in order to implement rapid solutions to keep in line with business objectives.
• Defines brand development and market penetration strategies in the geographical areas of reference and for the brands assigned, in line with the Brand philosophy and the indications of the Sales manager.
• Acts in the front line with "on the road" commercial development activities for the own areas of competence.
• Responsible for enhancing staff knowledge through appropriate training activities, such as products, customers, sales techniques, coordination of shop activities with other Brand touchpoints.
• Constantly updates know-how, professional as well as technical knowledge in relation to the latest and most advanced best practices.
• Is the first touchpoint for each client.

If you:

• Have a passion for fashion.
• Possess a customer-oriented approach.
• Exhibit strong interpersonal, organizational, and communication skills.
• Are fluent in English and German.

Join US!

About Max Mara Fashion Group

Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion.

The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes.

Passion, commitment and tradition have created a unique fashion style:

• 9 main brands.
• 60+ fashion collections every season.
• 14,000,000+ clothes sold every year.
• 2,500+ single-brand shops.
• 10,000+ multi-brand shops.
• 27 languages spoken in the Max Mara Fashion Group world.
• 5,500+ employees in the world.

Our ecosystem is made of 44 Depts, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc.

The Digital Division was the latest department to be established in 2013, with the aim of integrating the company's digital assets, as well as solutions and services related to e-commerce and digital marketing.

Discover your potential and your substance with a career at MMFG, where work means passion, embracing new challenges, learning from each other, sharing a vision, teamwork and making it come true!

Max Mara Fashion Group is an equal opportunity employer. Everyone is welcome!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Retail Apparel and Fashion