Sales Associate

Crocs; Ingolstadt; On-site; EUR 22,000 - 28,000; Full time

Job summary

Crocs in Ingolstadt is seeking a Sales Associate (m/w/d) to deliver exceptional customer experiences and world-class service in-store. In this role you educate shoppers about products, support promotions, and collaborate with the store team to meet goals while representing Crocs values and ensuring a welcoming environment.

You will learn product knowledge, assist across departments, handle POS, stock, pricing, and loyalty programs, and stay flexible to cover nights, weekends, and holidays.

Qualifications

• Experience in retail or customer-facing roles is preferred.
• Strong communication and interpersonal skills for rapport with customers and teammates.
• Flexible schedule including nights, weekends, and holidays as required.

Responsibilities

• Deliver outstanding service to customers using Crocs standards and processes.
• Educate shoppers about products, promotions, and loyalty programs.
• Support store team with stock, pricing, markdowns, and visual presentation.
• Assist daily store operations including POS, replenishment, and cleanliness.
• Lead by example to improve sales and customer satisfaction metrics.
• Adhere to asset protection policies and inventory controls.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Overview

As a Sales Associate (m/w/d) you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry's finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand's values and helping drive its success.